Communication Platform-as-a-Service Market By Component, By Enterprise Size, By Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2021-2031

Description

List of Tables

Communication Platform as a Service (CPaaS), is a cloud-based platform that allows developers to focus on building their applications and helps them to add real-time communication channels. It offers a complete development framework, that includes, software tools, standards-based application programming interfaces (APIs), sample code, and pre-built applications. It essentially enables seamless integration of voice, messaging, video, etc. into one software, through APIs.

Growing trend of mobility and BYOD and demand for personalized and streamlined customer interaction to achieve high customer satisfaction is boosting the growth of the global communication platform as a service (CPaaS) market. In addition, Increasing in use of chat bot sales in CPaaS is positively impacts growth of the communication platform as a service (CPaaS) market. However, internet bandwidth and technical glitch issues and increasing security concern is hampering the communication platform as a service (CPaaS) market growth. On the contrary, increase in use of technological advancement is expected to offer remunerative opportunities for expansion of the communication platform as a service (CPaaS) market during the forecast period.

The communication platform as a service (CPaaS) market is segmented on the basis of by component, enterprise size, industry vertical, and region. On the basis of component, the market is categorized into solution and service. On the basis of enterprise size, the market is bifurcated into large enterprises and SMEs. By industry vertical, it is classified into BFSI, IT and telecom, government and public sector, manufacturing, retail and consumer goods, education, healthcare & life science, and others. By region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The key players that operate in the communication platform as a service (CPaaS) market are: 8x8 Inc., ALE International, Avaya Inc., Bandwidth Inc., Infobip Ltd., IntelePeer Cloud Communications LLC, Plivo Inc., Sinch, Twilio Inc., Vonage America, LLC. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry.

KEY BENEFITS FOR STAKEHOLDERS

The study provides an in-depth analysis of the global communication platform as a service (CPaaS) market forecast along with the current and future trends to explain the imminent investment pockets.
Information about key drivers, restraints, and opportunities and their impact analysis on global communication platform as a service (CPaaS) market trend is provided in the report.
The Porter's five forces analysis illustrates the potency of the buyers and suppliers operating in the industry.
The quantitative analysis of the market from 2022 to 2031 is provided to determine the market potential.

Key Market Segments

By Industry Vertical

Healthcare
Others
IT and Telecom
BFSI
Government and Public Sector
Manufacturing
Retail
Education

By Component

Solution
Service

By Enterprise Size

Large Enterprise
SMEs

By Region

North America
- U.S.
- Canada
Europe
- UK
- Germany
- France
- Spain
- Italy
- Rest of Europe
Asia-Pacific
- China
- Japan
- South Korea
- India
- Australia
- Rest of Asia-Pacific
LAMEA
- Latin America
- Middle East
- Africa

Key Market Players

ALE International
Avaya Inc.
Infobip Ltd.
Plivo Inc.
Sinch
Vonage America, LLC
8x8, Inc.
Bandwidth Inc.
IntelePeer Cloud Communications LLC
Twilio Inc.

Product Code: A47370

CHAPTER 1: INTRODUCTION

1.1. Report description
1.2. Key market segments
1.3. Key benefits to the stakeholders
1.4. Research Methodology
- 1.4.1. Primary research
- 1.4.2. Secondary research
- 1.4.3. Analyst tools and models

CHAPTER 2: EXECUTIVE SUMMARY

2.1. CXO Perspective

CHAPTER 3: MARKET OVERVIEW

3.1. Market definition and scope
3.2. Key findings
- 3.2.1. Top impacting factors
- 3.2.2. Top investment pockets
3.3. Porter's five forces analysis
- 3.3.1. Moderate bargaining power of suppliers
- 3.3.2. Moderate bargaining power of buyers
- 3.3.3. Moderate threat of substitutes
- 3.3.4. High threat of new entrants
- 3.3.5. High intensity of rivalry
3.4. Market dynamics
- 3.4.1. Drivers
  - 3.4.1.1. Growing trend of mobility and BYOD
  - 3.4.1.2. Growing demand for personalized and streamlined customer interaction to achieve high customer satisfaction
  - 3.4.1.3. Increase in use of chat bot sales in communication platform as a service
- 3.4.2. Restraints
  - 3.4.2.1. Internet bandwidth and technical glitch issues
  - 3.4.2.2. Increasing security concerns
- 3.4.3. Opportunities
  - 3.4.3.1. Increase in use of technological advancement
3.5. COVID-19 Impact Analysis on the market

CHAPTER 4: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY COMPONENT

4.1. Overview
- 4.1.1. Market size and forecast
4.2. Solution
- 4.2.1. Key market trends, growth factors and opportunities
- 4.2.2. Market size and forecast, by region
- 4.2.3. Market share analysis by country
4.3. Service
- 4.3.1. Key market trends, growth factors and opportunities
- 4.3.2. Market size and forecast, by region
- 4.3.3. Market share analysis by country

CHAPTER 5: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY ENTERPRISE SIZE

5.1. Overview
- 5.1.1. Market size and forecast
5.2. Large Enterprise
- 5.2.1. Key market trends, growth factors and opportunities
- 5.2.2. Market size and forecast, by region
- 5.2.3. Market share analysis by country
5.3. SMEs
- 5.3.1. Key market trends, growth factors and opportunities
- 5.3.2. Market size and forecast, by region
- 5.3.3. Market share analysis by country

CHAPTER 6: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY INDUSTRY VERTICAL

6.1. Overview
- 6.1.1. Market size and forecast
6.2. IT and Telecom
- 6.2.1. Key market trends, growth factors and opportunities
- 6.2.2. Market size and forecast, by region
- 6.2.3. Market share analysis by country
6.3. BFSI
- 6.3.1. Key market trends, growth factors and opportunities
- 6.3.2. Market size and forecast, by region
- 6.3.3. Market share analysis by country
6.4. Government and Public Sector
- 6.4.1. Key market trends, growth factors and opportunities
- 6.4.2. Market size and forecast, by region
- 6.4.3. Market share analysis by country
6.5. Manufacturing
- 6.5.1. Key market trends, growth factors and opportunities
- 6.5.2. Market size and forecast, by region
- 6.5.3. Market share analysis by country
6.6. Retail
- 6.6.1. Key market trends, growth factors and opportunities
- 6.6.2. Market size and forecast, by region
- 6.6.3. Market share analysis by country
6.7. Education
- 6.7.1. Key market trends, growth factors and opportunities
- 6.7.2. Market size and forecast, by region
- 6.7.3. Market share analysis by country
6.8. Healthcare
- 6.8.1. Key market trends, growth factors and opportunities
- 6.8.2. Market size and forecast, by region
- 6.8.3. Market share analysis by country
6.9. Others
- 6.9.1. Key market trends, growth factors and opportunities
- 6.9.2. Market size and forecast, by region
- 6.9.3. Market share analysis by country

CHAPTER 7: COMMUNICATION PLATFORM-AS-A-SERVICE (CPAAS) MARKET, BY REGION

7.1. Overview
- 7.1.1. Market size and forecast By Region
7.2. North America
- 7.2.1. Key trends and opportunities
- 7.2.2. Market size and forecast, by Component
- 7.2.3. Market size and forecast, by Enterprise Size
- 7.2.4. Market size and forecast, by Industry Vertical
- 7.2.5. Market size and forecast, by country
  - 7.2.5.1. U.S.
  - 7.2.5.1.1. Key market trends, growth factors and opportunities
  - 7.2.5.1.2. Market size and forecast, by Component
  - 7.2.5.1.3. Market size and forecast, by Enterprise Size
  - 7.2.5.1.4. Market size and forecast, by Industry Vertical
  - 7.2.5.2. Canada
  - 7.2.5.2.1. Key market trends, growth factors and opportunities
  - 7.2.5.2.2. Market size and forecast, by Component
  - 7.2.5.2.3. Market size and forecast, by Enterprise Size
  - 7.2.5.2.4. Market size and forecast, by Industry Vertical
7.3. Europe
- 7.3.1. Key trends and opportunities
- 7.3.2. Market size and forecast, by Component
- 7.3.3. Market size and forecast, by Enterprise Size
- 7.3.4. Market size and forecast, by Industry Vertical
- 7.3.5. Market size and forecast, by country
  - 7.3.5.1. UK
  - 7.3.5.1.1. Key market trends, growth factors and opportunities
  - 7.3.5.1.2. Market size and forecast, by Component
  - 7.3.5.1.3. Market size and forecast, by Enterprise Size
  - 7.3.5.1.4. Market size and forecast, by Industry Vertical
  - 7.3.5.2. Germany
  - 7.3.5.2.1. Key market trends, growth factors and opportunities
  - 7.3.5.2.2. Market size and forecast, by Component
  - 7.3.5.2.3. Market size and forecast, by Enterprise Size
  - 7.3.5.2.4. Market size and forecast, by Industry Vertical
  - 7.3.5.3. France
  - 7.3.5.3.1. Key market trends, growth factors and opportunities
  - 7.3.5.3.2. Market size and forecast, by Component
  - 7.3.5.3.3. Market size and forecast, by Enterprise Size
  - 7.3.5.3.4. Market size and forecast, by Industry Vertical
  - 7.3.5.4. Spain
  - 7.3.5.4.1. Key market trends, growth factors and opportunities
  - 7.3.5.4.2. Market size and forecast, by Component
  - 7.3.5.4.3. Market size and forecast, by Enterprise Size
  - 7.3.5.4.4. Market size and forecast, by Industry Vertical
  - 7.3.5.5. Italy
  - 7.3.5.5.1. Key market trends, growth factors and opportunities
  - 7.3.5.5.2. Market size and forecast, by Component
  - 7.3.5.5.3. Market size and forecast, by Enterprise Size
  - 7.3.5.5.4. Market size and forecast, by Industry Vertical
  - 7.3.5.6. Rest of Europe
  - 7.3.5.6.1. Key market trends, growth factors and opportunities
  - 7.3.5.6.2. Market size and forecast, by Component
  - 7.3.5.6.3. Market size and forecast, by Enterprise Size
  - 7.3.5.6.4. Market size and forecast, by Industry Vertical
7.4. Asia-Pacific
- 7.4.1. Key trends and opportunities
- 7.4.2. Market size and forecast, by Component
- 7.4.3. Market size and forecast, by Enterprise Size
- 7.4.4. Market size and forecast, by Industry Vertical
- 7.4.5. Market size and forecast, by country
  - 7.4.5.1. China
  - 7.4.5.1.1. Key market trends, growth factors and opportunities
  - 7.4.5.1.2. Market size and forecast, by Component
  - 7.4.5.1.3. Market size and forecast, by Enterprise Size
  - 7.4.5.1.4. Market size and forecast, by Industry Vertical
  - 7.4.5.2. Japan
  - 7.4.5.2.1. Key market trends, growth factors and opportunities
  - 7.4.5.2.2. Market size and forecast, by Component
  - 7.4.5.2.3. Market size and forecast, by Enterprise Size
  - 7.4.5.2.4. Market size and forecast, by Industry Vertical
  - 7.4.5.3. South Korea
  - 7.4.5.3.1. Key market trends, growth factors and opportunities
  - 7.4.5.3.2. Market size and forecast, by Component
  - 7.4.5.3.3. Market size and forecast, by Enterprise Size
  - 7.4.5.3.4. Market size and forecast, by Industry Vertical
  - 7.4.5.4. India
  - 7.4.5.4.1. Key market trends, growth factors and opportunities
  - 7.4.5.4.2. Market size and forecast, by Component
  - 7.4.5.4.3. Market size and forecast, by Enterprise Size
  - 7.4.5.4.4. Market size and forecast, by Industry Vertical
  - 7.4.5.5. Australia
  - 7.4.5.5.1. Key market trends, growth factors and opportunities
  - 7.4.5.5.2. Market size and forecast, by Component
  - 7.4.5.5.3. Market size and forecast, by Enterprise Size
  - 7.4.5.5.4. Market size and forecast, by Industry Vertical
  - 7.4.5.6. Rest of Asia-Pacific
  - 7.4.5.6.1. Key market trends, growth factors and opportunities
  - 7.4.5.6.2. Market size and forecast, by Component
  - 7.4.5.6.3. Market size and forecast, by Enterprise Size
  - 7.4.5.6.4. Market size and forecast, by Industry Vertical
7.5. LAMEA
- 7.5.1. Key trends and opportunities
- 7.5.2. Market size and forecast, by Component
- 7.5.3. Market size and forecast, by Enterprise Size
- 7.5.4. Market size and forecast, by Industry Vertical
- 7.5.5. Market size and forecast, by country
  - 7.5.5.1. Latin America
  - 7.5.5.1.1. Key market trends, growth factors and opportunities
  - 7.5.5.1.2. Market size and forecast, by Component
  - 7.5.5.1.3. Market size and forecast, by Enterprise Size
  - 7.5.5.1.4. Market size and forecast, by Industry Vertical
  - 7.5.5.2. Middle East
  - 7.5.5.2.1. Key market trends, growth factors and opportunities
  - 7.5.5.2.2. Market size and forecast, by Component
  - 7.5.5.2.3. Market size and forecast, by Enterprise Size
  - 7.5.5.2.4. Market size and forecast, by Industry Vertical
  - 7.5.5.3. Africa
  - 7.5.5.3.1. Key market trends, growth factors and opportunities
  - 7.5.5.3.2. Market size and forecast, by Component
  - 7.5.5.3.3. Market size and forecast, by Enterprise Size
  - 7.5.5.3.4. Market size and forecast, by Industry Vertical

CHAPTER 8: COMPETITIVE LANDSCAPE

8.1. Introduction
8.2. Top winning strategies
8.3. Product Mapping of Top 10 Player
8.4. Competitive Dashboard
8.5. Competitive Heatmap
8.6. Top player positioning, 2021

CHAPTER 9: COMPANY PROFILES

9.1. 8x8, Inc.
- 9.1.1. Company overview
- 9.1.2. Key Executives
- 9.1.3. Company snapshot
- 9.1.4. Operating business segments
- 9.1.5. Product portfolio
- 9.1.6. Business performance
- 9.1.7. Key strategic moves and developments
9.2. ALE International
- 9.2.1. Company overview
- 9.2.2. Key Executives
- 9.2.3. Company snapshot
- 9.2.4. Operating business segments
- 9.2.5. Product portfolio
- 9.2.6. Key strategic moves and developments
9.3. Avaya Inc.
- 9.3.1. Company overview
- 9.3.2. Key Executives
- 9.3.3. Company snapshot
- 9.3.4. Operating business segments
- 9.3.5. Product portfolio
- 9.3.6. Business performance
- 9.3.7. Key strategic moves and developments
9.4. Bandwidth Inc.
- 9.4.1. Company overview
- 9.4.2. Key Executives
- 9.4.3. Company snapshot
- 9.4.4. Operating business segments
- 9.4.5. Product portfolio
- 9.4.6. Business performance
- 9.4.7. Key strategic moves and developments
9.5. Infobip Ltd.
- 9.5.1. Company overview
- 9.5.2. Key Executives
- 9.5.3. Company snapshot
- 9.5.4. Operating business segments
- 9.5.5. Product portfolio
- 9.5.6. Key strategic moves and developments
9.6. IntelePeer Cloud Communications LLC
- 9.6.1. Company overview
- 9.6.2. Key Executives
- 9.6.3. Company snapshot
- 9.6.4. Operating business segments
- 9.6.5. Product portfolio
9.7. Plivo Inc.
- 9.7.1. Company overview
- 9.7.2. Key Executives
- 9.7.3. Company snapshot
- 9.7.4. Operating business segments
- 9.7.5. Product portfolio
- 9.7.6. Key strategic moves and developments
9.8. Sinch
- 9.8.1. Company overview
- 9.8.2. Key Executives
- 9.8.3. Company snapshot
- 9.8.4. Operating business segments
- 9.8.5. Product portfolio
- 9.8.6. Business performance
- 9.8.7. Key strategic moves and developments
9.9. Twilio Inc.
- 9.9.1. Company overview
- 9.9.2. Key Executives
- 9.9.3. Company snapshot
- 9.9.4. Operating business segments
- 9.9.5. Product portfolio
- 9.9.6. Key strategic moves and developments
9.10. Vonage America, LLC
- 9.10.1. Company overview
- 9.10.2. Key Executives
- 9.10.3. Company snapshot
- 9.10.4. Operating business segments
- 9.10.5. Product portfolio
- 9.10.6. Business performance
- 9.10.7. Key strategic moves and developments