UK: Business Survey 1Q 2025

"There is widespread use of consumer services by UK businesses, pointing to an opportunity for operators to upsell more business-grade products."

Analysys Mason surveyed 278 businesses in the UK between December 2024 and January 2025. This report focuses on findings from the questions asked about core telecoms and IT services. It also considers how responses vary by business size and industry vertical.

Questions answered in this report:

• How satisfied are businesses with fixed and mobile services providers?
• How many businesses use the same supplier for both fixed and mobile services?
• How widespread is the use of consumer services by businesses?
• Which are the most important factors to businesses when selecting a supplier for communication services?
• What are the top IT spending priorities for businesses?
• Which channels do businesses use to supply their IT services?

Topics covered in this report:

• Customer satisfaction with fixed and mobile services providers
• Prevalence of fixed-mobile convergence among businesses
• The use of consumer-grade services by businesses
• Factors influencing supplier selection for communication services
• IT spending priorities for businesses
• Use of telecoms operators and other channels to supply IT services