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PUBLISHER: Analysys Mason | PRODUCT CODE: 1361822

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PUBLISHER: Analysys Mason | PRODUCT CODE: 1361822

Customer Engagement: Worldwide Forecast 2023-2028

PUBLISHED:
PAGES: 12 Slides
DELIVERY TIME: 1-2 business days
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"The deployment of new 5G-enabled services will require seamless integration between different parts of the customer engagement stack and investment in journey management and next-generation CPQ."

This report provides forecasts for communications service provider (CSP) spending on customer engagement (CE) solutions and related services for 2023-2028. The report also provides recommendations for vendors and CSPs.

This forecast report and the accompanying data annex provide:

  • a detailed, 6-year worldwide forecast for spending in the customer engagement market, split into:
    • three main application sub-segments: customer experience management, sales and order management, and customer value management
    • two delivery types: product-related and professional services (PS)
    • four telecoms services: mobile, IoT, consumer fixed and business fixed
    • eight geographical regions: Central and Eastern Europe (CEE), developed Asia-Pacific (DVAP), emerging Asia-Pacific (EMAP), Latin America (LATAM), the Middle East and North Africa (MENA), North America (NA), Sub-Saharan Africa (SSA) and Western Europe (WE)
  • an examination of the key market drivers and how they will affect spending during the forecast period
  • analysis of the business environment and regional dynamics that will influence the customer engagement market
  • a detailed market definition
  • recommendations for CSPs and vendors.

Table of Contents

  • Executive summary and recommendations
  • Forecast
  • Overall telecoms market context
  • Market definition
  • About the author and Analysys Mason
Have a question?
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Jeroen Van Heghe

Manager - EMEA

+32-2-535-7543

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Christine Sirois

Manager - Americas

+1-860-674-8796

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