Market Research Report
Customer Engagement: Worldwide Forecast 2020-2025
|Published by||Analysys Mason||Product code||964473|
|Published||Content info||19 Slides
Delivery time: 1-2 business days
|Customer Engagement: Worldwide Forecast 2020-2025|
|Published: October 13, 2020||Content info: 19 Slides||
"Customer experience has gone from being of limited importance for CSPs to being a strategic priority."
Communications service provider (CSP) spending on customer engagement software and related services will grow at a CAGR of 0.5% between 2020 and 2025. This muted growth masks a significant increase in spending on new systems thanks to the notable drop in investments into legacy customer service functions.