PUBLISHER: DMG Consulting LLC | PRODUCT CODE: 1252003
PUBLISHER: DMG Consulting LLC | PRODUCT CODE: 1252003
DMG Consulting's “2023 - 2024 Enterprise Workforce Management Product and Market Report ” is intended to assist contact center, back office, branch, IT, and enterprise leaders in selecting the right solution, technology, functionality, and partner to meet their organization's current and future WFM needs.
Workforce management (WFM) is an essential application that is being transformed to address the needs of an increasingly digital and artificial intelligence (AI)-enabled world. DMG's Enterprise Workforce Management Product and Market Report provides an insightful and detailed analysis of this highly complex IT sector.
|
|
*New high-level participant.
**New full participant.
This Report provides a detailed evaluation of the WFM market and product offerings. Workforce management platforms should include forecasting and scheduling, intraday management, real-time adherence, time-off management, self-service, long-term planning, and reporting capabilities, as well as a variety of optional modules.
Emerging vendors are entering the market and existing competitors are making major R&D investments in their platforms and capabilities. Both groups aim to deliver a new and more effective generation of WFM solutions.
DMG's Enterprise Workforce Management Product and Market Report provides an insightful analysis of today's WFM market, product suites, and the business, market, and technology trends and challenges confronting enterprise leaders in light of increasingly complex operating environments, rising customer and workforce expectations, and a turbulent economy.
This Report analyzes WFM market activity and provides 5-year revenue projections. It shares vendor pricing and presents customer satisfaction survey results that measure and rank the featured WFM solutions across 10 vendor categories, 11 suite modules, and 11 product capabilities. Additionally, it includes detailed company write-ups for the 8 leading and contending WFM vendors covered in the Report.
The WFM Product and Market Report is for those who want to understand:
The competitive landscape Features and functionality of leading and contending vendors Recent enhancements and planned near-term product roadmaps of the featured solutions How AI and automation enable WFM applications The role of WFM in an omnichannel world WFM product pricing WFM market activity vendor analysis WFM adoption rate and TAM What's next for the market