Global Remote Infrastructure Management Market - 2023-2030

Overview

Global Remote Infrastructure Management Market reached US$ 38.9 billion in 2022 and is expected to reach US$ 83.5 billion by 2030, growing with a CAGR of 8.7% during the forecast period 2023-2030.

Remote infrastructure management allows organizations to reduce costs by outsourcing IT infrastructure management to remote teams, often located in countries with lower labor costs and this cost advantage is particularly appealing for businesses looking to optimize their operational expenses. As businesses expand globally, the need for managing IT infrastructure across different geographical locations increases. Remote infrastructure management enables centralized management and monitoring of IT assets, ensuring consistent performance and security standards across various locations.

Remote infrastructure management services often provide round-the-clock monitoring and support, which is crucial for businesses operating in different time zones, this continuous monitoring helps in detecting and addressing issues proactively, minimizing downtime. Remote infrastructure management providers typically have teams of skilled IT professionals who specialize in various technologies and this expertise ensures efficient management, troubleshooting and optimization of complex IT infrastructure components.

Asia-Pacific is among the growing regions in the global remote infrastructure management market covering around 1/4th of the global market. The region is a hub of infrastructure management as there are growing economies countries like China, India and Japan and had also experienced economic expansion. As there is lower labor cost in countries which makes them attractive for international business.

Dynamics

Rising Adoption of Infrastructure Security

The escalating frequency and sophistication of cyberattacks have raised awareness about the vulnerabilities of remote infrastructure. Organizations are prioritizing cybersecurity measures to safeguard critical systems, data and operations. The widespread adoption of remote work and the need to secure remote access points have highlighted the importance of securing remote infrastructure. Organizations are investing in technologies that can protect their data.

For instance, on 18 August 2023, The Cybersecurity and Infrastructure Security Agency released the Cyber Defense Plan for Remote Monitoring and Management, a proactive strategy collaboratively developed by industry and government partners through the Joint Cyber Defense Collaborative under CISA's 2023 Planning Agenda.

Growing Demand for Digital Infrastructure

The shift towards remote work accelerated the need for digital infrastructure supporting remote access, communication, collaboration and monitoring dispersed resources and systems. The digital infrastructure allows organizations for scaling their remote operations based on demand, ensuring that resources can be dynamically allocated and managed without the limitations of physical infrastructure.

For instance, on 11 August 2023, Applied Digital specializes in next-generation digital infrastructure designed for HPC applications, working with local utilities to create cost-effective data centers close to power sources. Zededa provides a cloud-native edge management and orchestration solution for remote management and security of edge infrastructure and applications. The partnership's transmutable AI cloud service will allow enterprise customers to access GPU resources on-demand and at scale across Applied Digital's remote data centres.

Unauthorized Access and Required Specialized Technicians

Remote infrastructure management heavily relies on stable and high-speed network connections. If network connectivity is disrupted or slow, it can lead to delays in managing and monitoring remote assets and systems. Managing remote infrastructure introduces security challenges, such as data breaches, unauthorized access and potential vulnerabilities in the network that could be exploited by malicious activity.

In certain situations, physical access to remote sites may be required for maintenance, repairs or hardware installations, which leads to cause challenging situations if technicians are not on-site. Integrating diverse remote systems, devices and technologies can be complex, requiring specialized tools and skills to ensure seamless communication and interoperability. It also involves storing of sensitive data which raise concerns related to data privacy.

Segment Analysis

The global remote infrastructure management market is segmented based on core service, Deployment organization size, end-user and region.

Network and Communication Management Increases Demand for the Market

The network and communication management segment is expected to be the major segment fueling the market growth with a share of about 1/3rd in 2022. As organizations expand and embrace digital transformation, their IT environments become more complex, incorporating a variety of devices, applications and networks. Effective network and communication management becomes essential to ensure seamless connectivity and data flow.

As a shift towards remote work and hybrid work, the model increased the demand for robust secure network solutions. For instance, on 2nd August 2023, Lenovo launched a Shared Support Center as part of a multi-million-dollar investment in technology services and innovation capability expansion in India. The facility, situated in Bengaluru, includes a Network Operating Centre and Security Operation Centre, providing Remote Infrastructure Managed Services to Lenovo's global customers.

Geographical Penetration

Robust IT Infrastructure Boosts the Market Growth

North America is the largest region in the global remote infrastructure management market covering more than 1/3rd of the market. The region had a significant digital transformation in the modern market and this transformation required robust IT infrastructure that drives the remote infrastructure services. It offers access to a wide range of specialized skills that includes cloud management, cybersecurity and data analytics.

For instance, on 3 February 2022, Cisco unveiled new technologies aimed at enabling businesses to scale their networks and digitize operations to support hybrid work environments and these innovations include high-end Wi-Fi 6E access points, a Private 5G managed service and high-powered Catalyst 9000X series switches featuring Cisco Silicon One for enhanced remote management performance and security.

Competitive Landscape

The major global players include: HCL Technologies Limited, Fujitsu, Tata Consultancy Services Limited, Capgemini, Sensiple, Nityo Infotech, Cybage Software Pvt. Ltd., Locuz, CtrlS Datacenters and Cerebra Integrated Technologies Ltd.

COVID-19 Impact Analysis

The government-imposed lockdowns and social distancing measures in place and many organizations transitioned to remote work and this shift created a surge in demand for remote infrastructure management solutions to ensure the availability, security and performance of critical IT systems and networks that support remote work. Restriction on travel and on-visit made challenging situation for managing services.

The pandemic accelerated digital transformation efforts as organizations sought to enable remote work and ensure business continuity, this led to increased adoption of cloud services, remote monitoring tools and other remote infrastructure management technologies to support the new digital infrastructure. As employees accessed corporate networks from various locations, the need for robust network and security management grew. Remote infrastructure management teams had to manage and secure remote access points, implement VPNs and monitor for potential security threats.

The remote work scenario led to a shift in monitoring and management practices. Remote infrastructure management teams adopted more proactive monitoring and predictive analytics to identify and address issues before they impacted users. Economic uncertainty prompted many organizations to tighten their budgets, leading to a greater emphasis on cost-effective remote infrastructure management solutions that could deliver value without compromising on quality.

AI Impact

AI-driven analytics can predict when remote assets, such as servers or network devices, are likely to fail based on historical data and patterns and this enables proactive maintenance, reducing downtime and unplanned outages. AI algorithms can identify unusual patterns in remote infrastructure data, such as network traffic or system performance, indicating potential security breaches or hardware failures.

AI-powered automation can handle routine tasks in RIM, such as configuration management, patching and updates, freeing IT teams to focus on more strategic activities. NLP-powered chatbots and virtual assistants can provide real-time support to IT staff and end-users, answering queries and offering solutions. AI also integrates with 24/7 chatbot assistant that handles customer queries.

For instance, on 18 July 2023, Teleport introduced Teleport Assist, an AI-powered chat interface designed to facilitate troubleshooting of infrastructure issues for DevOps teams. In complex cloud environments consisting of various resources like servers, databases and Kubernetes clusters, Teleport Assist enables DevOps engineers to communicate verbally with their cloud environments using natural language.

Russia- Ukraine War Impact

The areas directly affected by the conflict, there could be disruptions to communication networks, including internet connectivity, which could impact the ability to remotely manage and monitor infrastructure located in those regions. Data centers and server facilities located in conflict zones may experience downtime due to power outages, physical damage or security concerns and this leads to affect the availability of remote infrastructure management services.

The conflict disrupts the supply chains, leading to delays in procuring hardware, software and other components required for remote infrastructure management. This can impact the ability to maintain and upgrade infrastructure. The conflict may lead to the displacement of skilled IT professionals, creating talent shortages in the affected regions, this can affect the availability of skilled personnel for remote infrastructure management tasks.

By Core Service

• Network and Communication Management
• Database Management
• Storage Management
• Server Management
• Desktop Management
• Others

By Deployment

• Cloud
• On-Premises

By Organization Size

• Small and Medium-sized Businesses
• Large Enterprises

By End-User

• Banking Services
• Retail and ecommerce
• Healthcare
• Transportation
• IT and Telecommunication
• Others

By Region

• North America
  • U.S.
  • Canada
  • Mexico

• Europe
  • Germany
  • UK
  • France
  • Italy
  • Russia
  • Rest of Europe

• South America
  • Brazil
  • Argentina
  • Rest of South America

• Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • Rest of Asia-Pacific

• Middle East and Africa

Key Developments

• On 17 March 2023, Maersk, a leading global shipping company, launched the Captain Peter Integrated package to enhance the management of perishable goods during transit. The package integrates data from Maersk's remote infrastructure management, which is connected to the Remote Container Management system, into customers' systems via an Application Programming Interface.
• On 3 September 2020, Tata Consultancy Services, a prominent global IT services, consulting and business solutions organization, was chosen by ABB Information Systems to lead the transformation of its hosting infrastructure and cloud service management. TCS will employ its cognitive automation software, Ignio, to leverage AI, machine learning and advanced software engineering to autonomously resolve issues and create a self-healing and resilient infrastructure stack.
• On 16 January 2023, Sridhar Pinnapureddy, Chairman of CtrlS Datacenters Ltd, emphasized the strategic approach of entering the right markets at the right time. Globally company aims to become a leading Rated-4 data center company and is planning to establish world-class data center facilities in India and abroad. The global data centers are expected to have a capacity ranging from 10 MW to 50 MW.

Why Purchase the Report?

• To visualize the global remote infrastructure management market segmentation based on core service, deployment organization size, end-user and region, as well as understand key commercial assets and players.
• Identify commercial opportunities by analyzing trends and co-development.
• Excel data sheet with numerous data points of remote infrastructure management market-level with all segments.
• PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
• Product mapping available as Excel consisting of key products of all the major players.

The global remote infrastructure management market report would provide approximately 69 tables, 71 figures and 201 Pages.

Target Audience 2023

• Manufacturers/ Buyers
• Industry Investors/Investment Bankers
• Research Professionals
• Emerging Companies