Frost Radar: Dedicated Internet Access in North America, 2023

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

Dedicated internet access (DIA) has become a must-have for businesses that rely heavily on cloud applications because any interruption in connectivity will negatively impact their operations. DIA delivers the guaranteed bandwidth, reliable connectivity, and symmetrical upload and download speeds required to ensure performance.

In the last few years, demand for DIA services has snowballed. To strengthen their core DIA offerings, service providers have started including additional value-adding services, such as wireless backup for automatic failover and failback; service support before, during, and after deployment; a service portal to view and manage bandwidth usage; 24/7 customer support and resolution; and network management capabilities to create customer stickiness.

This Frost Radar™ analysis offers a perspective on market trends and an assessment of 9 leading providers of comprehensive DIA services in North America. Frost & Sullivan analyzed and benchmarked these service providers primarily based on their DIA portfolios, including their presence in the retail and wholesale segments, and their performance across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. This publication presents competitive profiles of each company considering their strengths and the opportunities that best fit those strengths.