Growth Opportunities in Global Hospital Command Centers, 2024-2029

Hospital Command Centers Experiencing Transformational Growth Due to AI Advancements and Acceptance

The healthcare industry is at a tipping point, where it must balance human and technological elements to deliver an optimal level of care. While the COVID-19 pandemic exposed many cracks in the healthcare value chain, it also got the stakeholders together to invest in technology that supports remote monitoring and treatment. It also provided an opportunity for many organizations to experiment with their own versions of command centers to manage the patient pool. Since 2020, the command center has come a long way-the initial focus of command centers was on capacity optimization and virtual monitoring. With the advancements in technology and predictive capabilities, we now have solutions that encompass a wider breadth of processes.

According to the expanded definition of hospital command centers, the market encompasses the traditional clinical operations segment, as well as the newly introduced facility operations, security, and patient engagement. The clinical operation includes capacity management, patient flow, monitoring, compliance management, and staffing. Meanwhile, the facility operation focuses on asset management and building operations. The security segment aims to combine and reduce the gap between cyber-physical security, and the patient engagement segment looks to streamline patient communication across contact center operations and patient education. In an efficient care delivery environment, these workflows are important to deliver the right care to the right patient at the right time and location.

Command center implementation is one of the most extensive elements of the digital transformation journey undertaken by healthcare organizations. It requires extensive integration with various platforms and data sources, as well as the flexibility to scale with advancements in technology and increased operations. Due to this extensive requirement, organizations need to carefully select their implementation partner that can ensure an optimal return on investment in both the short- and long-term, and can chart a long-term path for growth. As for vendors, they would also need to address the change management associated with this extensive implementation and support organizations in their people and process journey. In addition, vendors must evolve with the market and ensure that their offerings remain current in the rapidly evolving technology space.

The four command center segments focus on maintaining the continuity of care while improving the utilization of the organization's resources (human and assets) and improving the stakeholder experience. Technology innovation has resulted in the platform's ability to answer more complex questions, and end users and vendors working in collaboration to achieve the desired end-state, where these four segments will integrate to support hospital operations. The study provides insights into the global implementation of command centers, different deployment models, scale of coverage, and the drivers and barriers that impact the growth of this market during the forecast period (2025 to 2029).

Revenue Forecast

The revenue estimate for the base year 2024 is $36.77 billion, with a CAGR of 12.3% for the study period 2024-2029.

The Impact of the Top 3 Strategic Imperatives on the Global Hospital Command Center Industry

Innovative Business Model

Why

• The hospital command centers have evolved from department focused to hospital and now health system wide. As the technology advances, so has the reach of command centers to manage process across different sites.
• Meanwhile, the data sources have also expanded from in-hospital devices to patient-owned devices.
• In terms of presence, virtual and physical command centers are deployed based on use cases and the population covered.

Frost Perspective

• The next expansion is at community level, which will allow organizations to advance population health management efforts.
• Hybrid command centers will become an integral part as hospitals expand their operations to meet patients at their home.
• With the new AI models, command centers will be able to better serve population health initiatives as it move towards the predictive analytics and insight generation. Adding the autonomous capabilities will further enhance capabilities of the system.

Competitive Intensity

Why

• The advancement in technology has also given birth to a host of new competitors that are focused on particular processes/use cases.
• Like most industries, this sector also has a mix of traditional players and new-age players, separated by their go-to-market approach.
• Companies in adjacent industries are also looking to get a piece from this sector as it is still growing, and vendor ecosystem is still maturing.

Frost Perspective

• Vendors are currently localized and highlights the local AI governance maturity to get a foot in the door. As global AI policies become more streamlined, we will see geographical expansion from the larger players to improve their customer base.
• The sector is ripe for M&A deals as platform players will look to acquire bolt-on vendors primarily to improve their technology stack or expand their bandwidth of segments covered.

Disruptive Technologies

Why

• The newer AI models have redefined the ways we communicate with the machines and machine's ability to generate insights and perform tasks autonomously.
• In addition, exponential steps taken to address data silos and improve data interoperability have served to address the lingering data utilization challenge in the healthcare community.

Frost Perspective

• The increasing data quantity and the newer AI models are providing organizations access to the unutilized data sets to improve processes.
• COVID-19 provided the initial push for command center adoption; however, now it has become a necessity and a competitive advantage. These advanced solutions enable organizations to address staffing, security, and workflow challenges to improve operating margins.

Scope of Analysis

• In Hospitals, Command Centers act as the central monitoring & decision system of the organization. These analytical hubs manage different aspects of hospital operations based on their coverage and capabilities. They enhance the organization's speed and efficiency in responding to clinical or operational situations, thereby improving clinical, financial, and experiential outcomes.
• The command center market include two sets of players:
• Established players with Command Center Solution
• Plug and Play vendors with Process Efficiency Solution
• These bolt-on vendors can expand their solution and support the hospitals to set up command centers.
• The study will focus on the global implementation of command centers, different deployment models, and the scale of coverage. It will profile the leading vendors and new entrants making headway in this market.
• Further, it will analyze the role of dynamic AI and other technologies like IoT, RTLS, cloud and edge computing, and 5G in augmenting the solutions in this market. In addition, we will look at the key trends driving the adoption of command centers, including current and future state analysis, evolving market requirements, growth drivers & barriers, and growth opportunities.
• Exclusion: Self-built or command centers set up by organizations themselves, without vendor support.

Competitive Environment

Competitive Factors

• Cost, performance, platform play, scalability, service support, technology, reliability

Leading Competitors

• GE HealthCare, Philips Healthcare, Siemens Healthineers, HID, LeanTaaS, Qventus, Stryker (Care.ai), Palo Alto Networks, CenTrak, Nuance, Salesforce, Honeywell, Cisco, Armis

Other Notable Competitors

• Alcidion, ABOUT Healthcare, Lumeon, Luma Health, Amelia, NewVue, NTT Data, L&T, EQUUM Medical, Securitas Healthcare, Commonvault, Forescout Technologies, Achala Health, Medically Home

Notable Acquisitions and Mergers

• Stryker acquired care.ai; Health Catalyst acquired Lumeon; ABOUT Healthcare acquires Edgility

Key Competitors

Facility Operations

• CenTraK
• ARISTA
• Zebra Technologies
• Ascom
• Securitas Healthcare
• HID Global
• Asset Panda
• Sonitor
• MidMark
• Kontakt.io
• Brightly
• IBM
• Tagno

Clinical Operations

• GE HealthCare
• LeanTaaS
• Qventus
• Medaptus
• Acidion
• Dedalus
• ABOUT Healthcare
• Health Catalyst
• Care Logistics
• Teletracking
• LST
• Stryker
• Xealth
• Security
• HID Global

Securitas Healthcare

• Genetec
• Midmark
• ASCOM
• LENELS2
• SALTO SYSTEMS
• KISI
• VANDERBILT INDUSTRIES
• Alcatraz AI

Building Operations

• Siemens
• Honeywell
• Schneider Electric
• Johnson Controls
• BOSCH
• Arsight
• TruStar Automation
• HARRIS Integrated Solutions
• IBM
• GE

Monitoring

• Achala Health
• Equium Medical
• Karius Healthcare
• Current Health
• Kiwi Health
• Virtua Health
• Medically Home
• Care.ai
• TellHealth
• Diagnostic/ Radiology Operations
• Siemens Healthineers
• Philips Healthcare
• NewVue
• Ionic Health

Patient Engagement

• RingCentral
• Talkdesk
• Luma Health
• Amelia
• Legue
• Kore.ai
• Five9
• Genesy
• Fabric

Growth Drivers

• Hospitals globally are under increasing financial stress to improve their margins. Operational efficiency solutions are being looked at as one of the key enablers for hospitals to adopt and improve their bottom line.
• Technology is evolving rapidly. Intelligent decision-making and autonomous process were considered distant till last year. However, the advancement of large-language models changed the technology landscape and now we have solutions that can integrate in existing workflows to improve performance.
• To create operational and experiential impact there is a need for 360-degree view of patients, security features, and operational workflows within a hospital and within a healthcare system.
• Implementation of command center infrastructure in early adopters has resulted in positive outcomes, forcing other hospitals to think on these lines and explore the command center platform for their organization.
• Healthcare systems are actively looking to reduce their vendor load. In doing so, they are transitioning from bolt-on solutions to platform vendors that enhances the organization's capability to build a comprehensive command center infrastructure.
• Geographical variations in data privacy and data management standards require healthcare institutions and vendors to develop customizable solutions.
• Customers are looking to connect with healthcare providers through different channels and expect omni-channel experience to suit their needs. Hence, health systems need to invest in solutions that enable two-way communication between patients and providers and improve engagement.
• Hospital incubator programs or start-up partnerships allow companies targeting operational challenges to flourish through continuous mentorship and dynamic ecosystems. These ecosystems are essential to understand nuances and build a robust AI model.
• Digital solutions are becoming essential to address workplace violence and physical security that are still plaguing the healthcare system. A centralized communication hub could ensure efficient reporting and response to these threats.

Growth Restraints

• In the United States (largest market for digital health solutions), the introduction of tariffs impacts hospital's affordability. Healthcare institutions are becoming cautious with their investment strategy in more comprehensive solutions.
• Segment specific command centers need to communicate data with each other to enhance the overall efficiency, care delivery, and management of hospital operations. This would require the overarching command center to integrate well with existing technologies and in workflows.
• Organizations are still struggling to achieve enterprise-wide interoperability across different workflows. To build an overarching command center, organizations need to improve their data interoperability.
• Healthcare organizations are known to spend on solutions with short-term ROI potential leading to focus on bolt-on vendors. For a successful command center model, they would need to invest in technology that shows proven ROI path and scalability in the long-term.
• Healthcare organizations struggle with the lack of workforce including trained IT specialists that understand newer AI models and can seamlessly integrate them in the existing workflows.
• The time necessary to invest in assessing a technology upgrade will put short-term responsibility on an already burdened workforce leading to higher more burnouts.