Professional Headsets Market, Global, 2024-2031

Wireless and Active Noise Cancellation Technology is Driving Transformational Growth by Increasing Utility for Professional Headsets

This Frost & Sullivan study provides a comprehensive analysis of the key transformations shaping the global professional headsets market. The industry is undergoing significant disruption driven by the rapid adoption of software-based communication and collaboration platforms. This shift is transitioning demand from registered jack (RJ) connectivity headsets to USB-connected headsets.

A major catalyst for this change is the growing dominance of Microsoft Teams in enterprise environments, which is creating new growth opportunities for headset manufacturers. However, while certain market segments are benefiting from these developments, others are experiencing stagnation or decline.

The study outlines the strategic imperatives and macroeconomic factors influencing market growth. It includes global and segment-level market size estimates and forecasts, covering the base year 2024 and the forecast period from 2025 to 2031. Key forecast assumptions are detailed, including the impact of trade tariffs introduced by the United States in 2025.

Additionally, the analysis identifies 4 critical growth opportunities for market participants and provides an in-depth analysis of market trends, drivers, restraints, and notable companies across the overall market and its segments.

Report Summary: Professional Headset Market, 2024-2031

The global professional headset market is experiencing a transformation, driven by the shift to hybrid work, innovation in wireless and active noise cancellation, and surging demand for unified communications. Market revenue reached USD 1.80 billion in 2024 and is projected to grow to USD 2.59 billion by 2031, reflecting a CAGR of 5.3%. Cordless Bluetooth and USB headsets-featuring AI-enabled noise-cancellation and ergonomic designs-are increasingly favoured by both enterprises and contact centers. The Professional Headsets Industry is adjusting to dynamic changes in work styles and collaboration platforms, with technology vendors emphasizing product integration, remote manageability, and sustainable design.

Key Market Trends & Insights

• Demand for hybrid, remote, and office-based headsets is reshaping global procurement strategies.
• Growth in the contact center headset market remains robust, with agent empowerment and feature innovation.
• Tariffs, inflation, and cautious spending patterns influence unit shipments and purchasing cycles.

Market Size & Forecast

• 2024 Revenue: USD 1.80 Billion
• 2031 Forecast: USD 2.59 Billion
• Unit Shipments (2024): 34.1 Million
• CAGR (2024-2031): 5.3%

Market Overview - Professional Headset Market, 2024-2031

The professional headset market has become a focal point for growth and digital transformation, as organizations transition to hybrid work and cloud-centric collaboration. The rise of software-based business communication platforms, enhanced by the growing adoption of unified communications and cloud calling, is fueling demand for high-performing, flexible, and secure headset solutions. Enterprises and contact centers seek professional-grade audio, seamless integration, and workforce productivity, driving the evolution from basic voice hardware to intelligent, feature-rich headsets.

Contact center headset market purchasing is increasingly led by requirements for wireless mobility, active noise cancellation (ANC), and certifications with platforms like Microsoft Teams and Zoom. Enterprise adoption of headsets for office knowledge workers as well as remote and mobile employees continues to expand, with key buying criteria including sound quality, native Bluetooth support, ergonomic comfort, and software manageability.

Challenges in the headset market include component cost inflation, regional tariff impacts (notably U.S. tariffs from 2025), and the gradual replacement of desktop phones with cloud-based solutions. Vendor strategies focus on sustainability (recyclable materials, eco packaging), product innovation (AI-driven noise-cancellation, longer battery life, dongle-less Bluetooth), and delivering excellent user experience across office and contact center environments.

The Professional Headsets Industry is seeing consolidation among leaders, increasing price competition, and new growth opportunities in mid-range ANC models and over-the-ear Bluetooth styles. Tier II/III vendors face mounting pressure as market share consolidates among top brands.

Revenue Forecast - Professional Headset Market, 2024-2031

The global professional headset market's revenue is forecasted to grow from USD 1.80 billion in 2024 to USD 2.59 billion by 2031, registering a CAGR of 5.3%.

• Unit Shipments: From 34.1 million in 2024 to 48.3 million in 2031 (CAGR: 5.1%)
• By Configuration:
  • Cordless Bluetooth PC USB & UCC headsets accounted for 43.7% of revenue in 2024.
  • PC USB/UCC headsets: 39.6%; Corded RJ: 2.7%; Cordless DECT RJ/PC: 14% combined.
• By End-Use:
  • Office headsets outpace the contact center headset market in both revenue and unit shipment growth (Office CAGR: 6.3%; Contact Center CAGR: 6.7%).
• Regional Trends:
  • EMEA leads by revenue (47.6%), North America shows stable demand (34.8%), Asia-Pacific accelerates (13.7%), while Latin America holds 3.9%.

Considering connectivity, ANC-enabled headsets grew by 22.5% in revenue during 2024, now comprising 34.2% of total market value.

Scope of Analysis - Professional Headset Market, 2024-2031

This analysis encompasses the global professional headset market, segmenting corded and cordless headsets used with enterprise communications and contact center endpoints. Included categories:

• Corded RJ professional headsets for desk phones
• Corded PC USB and unified communications/collaboration (UCC) headsets
• Cordless (DECT and Bluetooth) headsets for business phones, PC/softphones, and mobile devices
• ANC-enabled and multi-connectivity headsets

Revenues reflect manufacturer sales, including headsets, amplifiers, dongles, direct-connect cables, adapters, charging bases, software, and accessories. Markets covered include office, contact center, and hybrid work deployments. Regional tracking: North America, EMEA, Asia-Pacific, Latin America. Base year: 2024; forecast period: 2025-2031.

Excluded: consumer-specific headsets, gaming/music/3.5mm-only models, standalone USB speakers.

Segmentation Analysis - Professional Headset Market, 2024-2031

The headset market is segmented three ways:

By Connection/Technology:

• PC USB/UCC headsets (corded and cordless)
• RJ headsets (corded and DECT cordless for desk phones)
• Bluetooth PC USB/UCC headsets
• DECT and multi-connectivity headsets (triple-connect: RJ, PC, mobile)

By End-User Application:

• Office headsets (all business/knowledge worker deployments)
• Contact center headset market (customer service, call center operations)

By Wearing Style/Feature:

• On-ear, over-the-ear, in-ear mono, neckband
• ANC vs. non-ANC
• Stereo vs. mono

The Professional Headsets Industry distinguishes markets in several key ways:

• PC USB/UCC headsets lead in both revenue and innovation, especially as desktop phone use declines and enterprises standardize on collaboration apps.
• Cordless Bluetooth solutions now dominate growth, favored for mobility and remote work.
• RJ connectivity-only headsets are shrinking rapidly (CAGR: -9.7%), as cloud platforms and SIP phones replace legacy telephones.
• ANC-enabled headsets grew to 34.2% revenue share in 2024, up strongly from the year prior, indicating rapid adoption for both office and contact center noise reduction.
• Leaders are differentiating by offering advanced features: AI voice isolation, native Bluetooth support, longer battery life, and ecosystem certifications.

Growth Drivers - Professional Headset Market, 2024-2031

• Accelerated digitalization and adoption of software-based communication platforms (UCaaS, cloud PBX)
• Growing hybrid and remote workforce driving demand for headsets optimized for diverse work environments
• Increased need for superior audio quality, AI-enabled noise cancellation, and certified device compatibility with major collaboration platforms
• Shift to wireless form factors, especially Bluetooth and DECT, for user mobility and desk sharing
• Sustainability trends fueling interest in recyclable designs, repairability, and eco-friendly packaging
• Expansion of contact center headset market requirements due to agent empowerment, advanced analytics, and work-from-home support

Growth Restraints - Professional Headset Market, 2024-2031

• Declining demand for RJ-only and traditional desk phone headsets as SIP/cloud quickly replace legacy infrastructure
• Substitution by consumer-grade headphones and earbuds for everyday work, especially where price sensitivity prevails
• Advanced cloud platforms embedding AI noise cancellation and voice enhancement, reducing hardware ""premium""
• Tariff-induced price hikes and inflationary cost pressures reducing business purchasing power, especially in large procurement deals
• High contact center headset penetration, plus refurbishment and digital adapters, limiting unit growth for new hardware
• Market maturity in developed regions leading to growth driven by replacements, not new deployments

Competitive Landscape - Professional Headset Market, 2024-2031

Competition in the professional headset market is intense, with the top five players accounting for over 95% of global revenue.

• Market Leaders (by 2024 revenue share):
  • GN Audio (Jabra): ~49.4%
  • HP Poly: 27.7%
  • Logitech: 9.6%
  • EPOS: 4.5%
  • Yealink: 4.1%
• Market Dynamics:
  • GN Audio retains top position with popular Evolve2 and Perform 75 series, plus focus on certified Microsoft Teams models
  • HP Poly targets connectivity innovation, dongle-free Bluetooth, and promotional upgrade campaigns
  • Logitech sees double-digit revenue growth with Zone Wireless, Zone 305, and H390 headsets
  • Yealink rapidly expands in DECT and Bluetooth, aggressively recruiting channel partners and targeting mature markets
• Smaller players face consolidation pressure, while new products emphasize AI features, longer battery life, and comfort
• Distribution is shifting from indirect (resellers, distributors) to more direct (eTailers, webstores) purchasers, especially globally

FAQ - Professional Headset Market, 2024-2031

• What is the current and projected size of the global professional headset market?
  • The professional headset market was valued at USD 1.80 billion in 2024, with unit shipments of 34.1 million. By 2031, revenue is expected to reach USD 2.59 billion, reflecting growing adoption of advanced wireless and ANC-enabled solutions.
• Which product categories are leading growth in the headset market?
  • Cordless Bluetooth PC USB & UCC headsets captured 43.7% of revenue in 2024, outpacing all other categories. PC USB/UCC headsets also drive market expansion as businesses deploy modern unified communications platforms.
• How is the contact center headset market evolving?
  • Contact center headset market revenue is declining more slowly than units, as premium features like ANC and agent empowerment attract users. Demand is shifting from single-purpose contact center hardware to versatile office and hybrid use models.
• What is driving demand in the professional headsets industry?
  • Hybrid work adoption, unified communications, and the need for reliable noise isolation remain key drivers. Businesses increasingly seek AI-powered noise cancellation, connectivity flexibility, and sustainability in device portfolios.
• What are the most significant restraints for the market?
  • The decline of RJ connectivity-only headsets and high penetration in mature segments constrain market expansion. Competition from consumer-grade alternatives and price sensitivity also dampen growth prospects.
• Who holds the highest market share in the professional headset market?
  • GN Audio (Jabra), HP Poly, and Logitech are the three largest vendors, together commanding over 86% of 2024 global revenue. These companies are recognized for rapid innovation and strong branding in both office and contact center headset categories.
• How are regional dynamics shaping the headset market?
  • EMEA continues to lead revenue with 47.6%, while Asia-Pacific marks the highest shipment growth. Local manufacturing, tariff effects, and distribution shifts to direct eTailing also influence regional performance.
• Which technological trends are changing the headset market?
  • The integration of active noise cancellation (ANC), dongle-less Bluetooth, AI-based features, and sustainability initiatives are top innovation trends. Vendors are increasingly offering certified devices for global cloud voice and collaboration platforms.
• What is the outlook for corded versus cordless headsets?
  • Cordless headsets, especially Bluetooth, are growing fastest with a 7.9% CAGR through 2031. In contrast, corded solutions are largely flat or declining, as wireless provides more flexibility for hybrid and remote environments.
• How are headset sales channels evolving in the professional headsets industry?
  • Distribution is moving from traditional indirect channels to direct online (eTail) sales and webstores. Businesses now prioritize bundled support, device manageability, and scalable procurement options for both office and contact center deployments.