Unified Communications as a Service Market Size By Offering, By Enterprise Size, By Architecture, By Application, Regional Outlook, Growth Potential, Price Trends, Competitive Market Share & Forecast, 2022-2030

Description

The global Unified Communications as a Service (UCaaS) market is poised to record an appreciable target valuation by 2030, owing to the range of cost-effective benefits offered by UCaaS solutions and services.

The deployment of UCaaS infrastructure involves minimal upfront expenses as the technology shifts the overall cost of designing an enterprise to an expert service provider. This enables companies to minimize operating costs by utilizing share data centers and eliminating the need to procure servers and bear their energy expenses. In addition, the increasing efforts by leading players to introduce enhanced communication solutions at affordable prices will strengthen the UCaaS industry outlook.

For instance, in May 2022, Zoom signed an agreement and announced the acquisition of Solvvy, conversational automation and AI platform for customer support. With the deal, Zoom aims to expand in the business space as consumers seek to enhance vendor productivity and slash costs to serve with automated yet personalized resolutions for customers.

The UCaaS market is categorized based on offering type, meetings, messaging, enterprise size, architecture, application, and region.

The software offerings segment is anticipated to depict over 15% CAGR during the analysis period and account for sizeable revenues by 2030. The increasing number of cloud deployments fueled the rapid expansion of the remote workforce, and emerging BYOD trends have pushed the demand for advanced software solutions providing a range of communication and collaboration applications may spur the demand for UCaaS software. The emergence of several vendors offering web conferencing and VOIP software solutions may further aid the UCaaS industry expansion.

Audio conferencing meetings are likely to gain significant traction over the forthcoming years, owing to the improved flexibility, reliability, convenience, and ease of use that the tool offers. Audio conferencing enables businesses to conduct conferences and meetings and does not involve hefty expenses on costly equipment, thus has evolved as a cost-effective alternative to travel and face-to-face meetings, fostering the service adoption over the assessment timeframe.

The 1-1 communication segment is anticipated to exhibit significant growth trends and account for a considerable market share by 2030. The ongoing shift in consumer behavior and the way they communicate with brands has created new growth prospects for the UCaaS industry. The 1:1 nature of messaging helps save money and nurture internal culture, and more meaningful connections, while providing the customer with ultimate personalization and immediate brand access, enabling them to respond at their preferred time.

SMEs may emerge as a prominent revenue source, holding a significant industry share by 2030. The increasing number of small organizations transitioning toward cloud infrastructure owing to the rapid proliferation of remote working and work-from-home trends may bolster product adoption across SMEs. Besides, the growing emphasis on establishing effective engagement with customers and employees and achieving better workflow outcomes will positively influence the UCaaS industry landscape.

Multi-tenant architecture is expected to gain significant impetus over the forecast timeframe. Multitenancy helps reap maximum advantages from the public cloud environment and offers quality and invariant cloud access at affordable prices, leveling the playfield for organizations of all capacities. Additionally, multi-tenant architecture lets tenants characterize their application stylings, including user interface (UI), fostering its deployment in the foreseeable future.

The education segment is speculated to hold over 5% of the UCaaS market share by 2030, as UCaaS tools help streamline the learning experience while boosting the efficiency and productivity of the teaching staff. UCaaS platforms ensure better connectivity between the students and the faculty members through a range of channels, such as direct messaging, video conferencing, and voice calling, driving product demand throughout the assessment period.

The Latin America UCaaS market may gain significant momentum, with an estimated target valuation projected to exceed USD 10 billion by 2030. The proliferation of AI and automation services in countries such as Mexico and Brazil has opened new growth avenues for the regional UCaaS industry. In addition, the surging cloud adoption and the expansion of the hybrid work environment have pushed the demand for advanced collaborative tools to manage the distributed workforce, strengthening the regional landscape.

Product Code: 5344

Chapter 1 Methodology & Scope

1.1 Scope & definitions
1.2 Methodology and forecast parameters
1.3 COVID-19 impact
- 1.3.1 North America
- 1.3.2 Europe
- 1.3.3 Asia Pacific
- 1.3.4 Latin America
- 1.3.5 Middle East & Africa
1.4 Regional trends
- 1.4.1 North America
- 1.4.2 Europe
- 1.4.3 Asia Pacific
- 1.4.4 Latin America
- 1.4.5 Middle East & Africa
1.5 Impact of Russian-Ukraine crisis
1.6 Data Sources
- 1.6.1 Secondary
- 1.6.2 Primary
  - 1.6.2.1 Primary interview questions
  - 1.6.2.2 Primary respondents profile break-up
1.7 Glossary

Chapter 2 Executive Summary

2.1 UCaaS industry 360 degree synopsis, 2018 - 2030
2.2 Business trends
- 2.2.1 Total addressable market (TAM), 2022 - 2030
2.3 Offering trends
2.4 Enterprise size trends
2.5 Architecture trends
2.6 Application trends

Chapter 3 UCaaS Industry Insights

3.1 Introduction
3.2 Impact analysis of COVID-19 pandemic
- 3.2.1 Global outlook
- 3.2.2 Strategies by major players to regain pre-COVID level growth
  - 3.2.2.1 Cisco Systems, Inc.
  - 3.2.2.2 Google LLC
  - 3.2.2.3 Microsoft Corporation
  - 3.2.2.4 Verizon Communications, Inc.
3.3 Impact analysis of Russia Ukraine war
3.4 Evolution of UCaaS technology
3.5 Industry ecosystem analysis
- 3.5.1 UCaaS solution providers
- 3.5.2 Cloud service providers
- 3.5.3 Telecom service providers
- 3.5.4 Distribution channel
- 3.5.5 End-users
- 3.5.6 Stakeholder profit margin analysis
- 3.5.7 Vendor matrix
3.6 UCaaS architecture analysis
- 3.6.1 Single tenancy architecture vs multi tenancy architecture
3.7 UCaaS vs UCC
3.8 Technology & innovation landscape
- 3.8.1 BYOD (Bring Your Own Device) and BYOC (Bring Your Own Carrier)
- 3.8.2 AI, and IoT
- 3.8.3 WebRTC
3.9 Patent analysis
3.10 Investment portfolio
3.11 Regulatory landscape
- 3.11.1 North America
  - 3.11.1.1 NIST Special Publication 800-144 - Guidelines on Security and Privacy in Public Cloud Computing (U.S.)
  - 3.11.1.2 Health Insurance Portability and Accountability Act (HIPAA) of 1996 (U.S.)
  - 3.11.1.3 Personal Information Protection and Electronic Documents Act [(PIPEDA) Canada]
- 3.11.2 Europe
  - 3.11.2.1 General Data Protection Regulation (EU)
  - 3.11.2.2 German Privacy Act (Bundesdatenschutzgesetz- BDSG)
- 3.11.3 Asia Pacific
  - 3.11.3.1 Information Security Technology- Personal Information Security Specification GB/T 35273-2017 (China)
  - 3.11.3.2 Secure India National Digital Communications Policy 2018 - Draft (India)
- 3.11.4 Latin America
  - 3.11.4.1 National Directorate of Personal Data Protection (Argentina)
  - 3.11.4.2 The Brazilian General Data Protection Law (LGPD)
- 3.11.5 MEA
  - 3.11.5.1 Law No 13 of 2016 on protecting personal data (Qatar)
  - 3.11.5.2 Nigeria Communications Act (2003)
3.12 Industry impact forces
- 3.12.1 Growth drivers
  - 3.12.1.1 Increasing adoption of UCaaS by SMEs and large enterprises
  - 3.12.1.2 Growing need for hosted solutions to reduce costs and improve productivity
  - 3.12.1.3 Rising investments to digitalize IT infrastructure
  - 3.12.1.4 Increasing number of mobile workers
- 3.12.2 Industry pitfalls & challenges
  - 3.12.2.1 Risk of security over cloud-based deployment
  - 3.12.2.2 Lack of standardization
3.13 Growth potential analysis
3.14 Porter's analysis
- 3.14.1 Bargaining power of suppliers
- 3.14.2 Bargaining power of buyers
- 3.14.3 The threat of new entrants
- 3.14.4 The threat of substitute
- 3.14.5 Competitive rivalry
3.15 PESTEL analysis
- 3.15.1 Political
- 3.15.2 Economic
- 3.15.3 Social
- 3.15.4 Technological
- 3.15.5 Legal
- 3.15.6 Environmental

Chapter 4 Competitive Landscape, 2021

4.1 Introduction
4.2 Competitive analysis of major market players
- 4.2.1 Cisco Systems, Inc.
- 4.2.2 Microsoft Corporation
- 4.2.3 NEC Corporation
- 4.2.4 Verizon Communications, Inc.
- 4.2.5 Windstream Holdings, Inc.
- 4.2.6 Zoom Video Communications
4.3 Competitive analysis of innovation leaders, 2021
- 4.3.1 AT&T, Inc.
- 4.3.2 Mitel Networks Corporation
- 4.3.3 Plantronics, Inc.
- 4.3.4 RingCentral, Inc.
- 4.3.5 Vonage America, LLC
4.4 Vendor adoption matrix
4.5 Strategy outlook matrix

Chapter 5 Unified Communication as a Service Market, By Offering

5.1 UCaaS market, by offering, 2021 & 2030
5.2 Telephony
- 5.2.1 Market estimates and forecast, 2018 - 2030
5.3 Meetings
- 5.3.1 Market estimates and forecast, 2018 - 2030
- 5.3.2 Audio conferencing
  - 5.3.2.1 Market estimates and forecast, 2018 - 2030
- 5.3.3 Video conferencing
  - 5.3.3.1 Market estimates and forecast, 2018 - 2030
5.4 Messaging
- 5.4.1 Market estimates and forecast, 2018 - 2030
- 5.4.2 One-to-one communication
  - 5.4.2.1 Market estimates and forecast, 2018 - 2030
- 5.4.3 Group communication
  - 5.4.3.1 Market estimates and forecast, 2018 - 2030
5.5 Software clients
- 5.5.1 Market estimates and forecast, 2018 - 2030
5.6 Communication APIs
- 5.6.1 Market estimates and forecast, 2018 - 2030
5.7 Others
- 5.7.1 Market estimates and forecast, 2018 - 2030

Chapter 6 Unified Communication as a Service Market, By Enterprise Size

6.1 UCaaS market, by enterprise size, 2021 & 2030
6.2 SMEs
- 6.2.1 Market estimates and forecast, 2018 - 2030
6.3 Large enterprises
- 6.3.1 Market estimates and forecast, 2018 - 2030

Chapter 7 Unified Communication as a Service Market, By Architecture

7.1 UCaaS market, by architecture, 2021 & 2030
7.2 Single tenant UCaaS
- 7.2.1 Market estimates and forecast, 2018 - 2030
7.3 Multi-tenant UCaaS
- 7.3.1 Market estimates and forecast, 2018 - 2030

Chapter 8 Unified Communication as a Service Market, By Application

8.1 UCaaS market, by application, 2021 & 2030
8.2 BFSI
- 8.2.1 Market estimates and forecast, 2018 - 2030
8.3 Healthcare
- 8.3.1 Market estimates and forecast, 2018 - 2030
8.4 IT & telecom
- 8.4.1 Market estimates and forecast, 2018 - 2030
8.5 Government & public sector
- 8.5.1 Market estimates and forecast, 2018 - 2030
8.6 Retail
- 8.6.1 Market estimates and forecast, 2018 - 2030
8.7 Education
- 8.7.1 Market estimates and forecast, 2018 - 2030
8.8 Media & Entertainment
- 8.8.1 Market estimates and forecast, 2018 - 2030
8.9 Others
- 8.9.1 Market estimates and forecast, 2018 - 2030

Chapter 9 Unified Communication as a Service Market, By Region

9.1 UCaaS market, by region, 2021 & 2030
9.2 North America
- 9.2.1 Market estimates and forecast, 2018 - 2030
- 9.2.2 Market estimates & forecast, by offering, 2018 - 2030
  - 9.2.2.1 Market estimates & forecast, by meetings, 2018 - 2030
  - 9.2.2.2 Market estimates & forecast, by messaging, 2018 - 2030
- 9.2.3 Market estimates & forecast, by enterprise size, 2018 - 2030
- 9.2.4 Market estimates & forecast, by architecture, 2018 - 2030
- 9.2.5 Market estimates & forecast, by application, 2018 - 2030
- 9.2.6 U.S.
  - 9.2.6.1 Market estimates and forecast, 2018 - 2030
  - 9.2.6.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.2.6.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.2.6.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.2.6.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.2.6.4 Market estimates & forecast, by architecture, 2018 - 2030
    - 9.2.6.4.1 Market estimates & forecast, by application, 2018 - 2030
- 9.2.7 Canada
  - 9.2.7.1 Market estimates and forecast, 2018 - 2030
  - 9.2.7.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.2.7.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.2.7.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.2.7.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.2.7.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.2.7.5 Market estimates & forecast, by application, 2018 - 2030
9.3 Europe
- 9.3.1 Market estimates and forecast, 2018 - 2030
- 9.3.2 Market estimates & forecast, by offering, 2018 - 2030
  - 9.3.2.1 Market estimates & forecast, by meetings, 2018 - 2030
  - 9.3.2.2 Market estimates & forecast, by messaging, 2018 - 2030
- 9.3.3 Market estimates & forecast, by enterprise size, 2018 - 2030
- 9.3.4 Market estimates & forecast, by architecture, 2018 - 2030
- 9.3.5 Market estimates & forecast, by application, 2018 - 2030
- 9.3.6 UK
  - 9.3.6.1 Market estimates and forecast, 2018 - 2030
  - 9.3.6.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.3.6.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.3.6.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.3.6.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.3.6.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.3.6.5 Market estimates & forecast, by application, 2018 - 2030
- 9.3.7 Germany
  - 9.3.7.1 Market estimates and forecast, 2018 - 2030
  - 9.3.7.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.3.7.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.3.7.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.3.7.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.3.7.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.3.7.5 Market estimates & forecast, by application, 2018 - 2030
- 9.3.8 France
  - 9.3.8.1 Market estimates and forecast, 2018 - 2030
  - 9.3.8.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.3.8.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.3.8.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.3.8.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.3.8.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.3.8.5 Market estimates & forecast, by application, 2018 - 2030
- 9.3.9 Italy
  - 9.3.9.1 Market estimates and forecast, 2018 - 2030
  - 9.3.9.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.3.9.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.3.9.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.3.9.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.3.9.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.3.9.5 Market estimates & forecast, by application, 2018 - 2030
- 9.3.10 Spain
  - 9.3.10.1 Market estimates and forecast, 2018 - 2030
  - 9.3.10.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.3.10.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.3.10.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.3.10.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.3.10.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.3.10.5 Market estimates & forecast, by application, 2018 - 2030
- 9.3.11 Netherlands
  - 9.3.11.1 Market estimates and forecast, 2018 - 2030
  - 9.3.11.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.3.11.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.3.11.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.3.11.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.3.11.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.3.11.5 Market estimates & forecast, by application, 2018 - 2030
9.4 APAC
- 9.4.1 Market estimates and forecast, 2018 - 2030
- 9.4.2 Market estimates & forecast, by offering, 2018 - 2030
  - 9.4.2.1 Market estimates & forecast, by meetings, 2018 - 2030
  - 9.4.2.2 Market estimates & forecast, by messaging, 2018 - 2030
- 9.4.3 Market estimates & forecast, by enterprise size, 2018 - 2030
- 9.4.4 Market estimates & forecast, by architecture, 2018 - 2030
- 9.4.5 Market estimates & forecast, by application, 2018 - 2030
- 9.4.6 China
  - 9.4.6.1 Market estimates and forecast, 2018 - 2030
  - 9.4.6.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.4.6.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.4.6.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.4.6.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.4.6.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.4.6.5 Market estimates & forecast, by application, 2018 - 2030
- 9.4.7 Japan
  - 9.4.7.1 Market estimates and forecast, 2018 - 2030
  - 9.4.7.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.4.7.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.4.7.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.4.7.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.4.7.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.4.7.5 Market estimates & forecast, by application, 2018 - 2030
- 9.4.8 ANZ
  - 9.4.8.1 Market estimates and forecast, 2018 - 2030
  - 9.4.8.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.4.8.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.4.8.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.4.8.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.4.8.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.4.8.5 Market estimates & forecast, by application, 2018 - 2030
- 9.4.9 South Korea
  - 9.4.9.1 Market estimates and forecast, 2018 - 2030
  - 9.4.9.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.4.9.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.4.9.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.4.9.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.4.9.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.4.9.5 Market estimates & forecast, by application, 2018 - 2030
- 9.4.10 India
  - 9.4.10.1 Market estimates and forecast, 2018 - 2030
  - 9.4.10.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.4.10.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.4.10.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.4.10.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.4.10.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.4.10.5 Market estimates & forecast, by application, 2018 - 2030
- 9.4.11 Singapore
  - 9.4.11.1 Market estimates and forecast, 2018 - 2030
  - 9.4.11.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.4.11.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.4.11.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.4.11.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.4.11.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.4.11.5 Market estimates & forecast, by application, 2018 - 2030
9.5 Latin America
- 9.5.1 Market estimates and forecast, 2018 - 2030
- 9.5.2 Market estimates & forecast, by offering, 2018 - 2030
  - 9.5.2.1 Market estimates & forecast, by meetings, 2018 - 2030
  - 9.5.2.2 Market estimates & forecast, by messaging, 2018 - 2030
- 9.5.3 Market estimates & forecast, by enterprise size, 2018 - 2030
- 9.5.4 Market estimates & forecast, by architecture, 2018 - 2030
- 9.5.5 Market estimates & forecast, by application, 2018 - 2030
- 9.5.6 Brazil
  - 9.5.6.1 Market estimates and forecast, 2018 - 2030
  - 9.5.6.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.5.6.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.5.6.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.5.6.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.5.6.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.5.6.5 Market estimates & forecast, by application, 2018 - 2030
- 9.5.7 Mexico
  - 9.5.7.1 Market estimates and forecast, 2018 - 2030
  - 9.5.7.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.5.7.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.5.7.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.5.7.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.5.7.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.5.7.5 Market estimates & forecast, by application, 2018 - 2030
- 9.5.8 Argentina
  - 9.5.8.1 Market estimates and forecast, 2018 - 2030
  - 9.5.8.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.5.8.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.5.8.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.5.8.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.5.8.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.5.8.5 Market estimates & forecast, by application, 2018 - 2030
9.6 Middle East & Africa
- 9.6.1 Market estimates and forecast, 2018 - 2030
- 9.6.2 Market estimates & forecast, by offering, 2018 - 2030
  - 9.6.2.1 Market estimates & forecast, by meetings, 2018 - 2030
  - 9.6.2.2 Market estimates & forecast, by messaging, 2018 - 2030
- 9.6.3 Market estimates & forecast, by enterprise size, 2018 - 2030
- 9.6.4 Market estimates & forecast, by architecture, 2018 - 2030
- 9.6.5 Market estimates & forecast, by application, 2018 - 2030
- 9.6.6 South Africa
  - 9.6.6.1 Market estimates and forecast, 2018 - 2030
  - 9.6.6.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.6.6.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.6.6.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.6.6.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.6.6.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.6.6.5 Market estimates & forecast, by application, 2018 - 2030
- 9.6.7 UAE
  - 9.6.7.1 Market estimates and forecast, 2018 - 2030
  - 9.6.7.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.6.7.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.6.7.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.6.7.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.6.7.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.6.7.5 Market estimates & forecast, by application, 2018 - 2030
- 9.6.8 Saudi Arabia
  - 9.6.8.1 Market estimates and forecast, 2018 - 2030
  - 9.6.8.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.6.8.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.6.8.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.6.8.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.6.8.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.6.8.5 Market estimates & forecast, by application, 2018 - 2030
- 9.6.9 Israel
  - 9.6.9.1 Market estimates and forecast, 2018 - 2030
  - 9.6.9.2 Market estimates & forecast, by offering, 2018 - 2030
    - 9.6.9.2.1 Market estimates & forecast, by meetings, 2018 - 2030
    - 9.6.9.2.2 Market estimates & forecast, by messaging, 2018 - 2030
  - 9.6.9.3 Market estimates & forecast, by enterprise size, 2018 - 2030
  - 9.6.9.4 Market estimates & forecast, by architecture, 2018 - 2030
  - 9.6.9.5 Market estimates & forecast, by application, 2018 - 2030

Chapter 10 Company Profiles

10.1 8x8, Inc.
- 10.1.1 Business Overview
- 10.1.2 Financial Data
- 10.1.3 Product Landscape
- 10.1.4 Strategic Outlook
- 10.1.5 SWOT Analysis
10.2 ALE International
- 10.2.1 Business Overview
- 10.2.2 Financial Data
- 10.2.3 Product Landscape
- 10.2.4 Strategic Outlook
- 10.2.5 SWOT Analysis
10.3 AT&T, Inc.
- 10.3.1 Business Overview
- 10.3.2 Financial Data
- 10.3.3 Product Landscape
- 10.3.4 Strategic Outlook
- 10.3.5 SWOT Analysis
10.4 Avaya, Inc
- 10.4.1 Business Overview
- 10.4.2 Financial Data
- 10.4.3 Product Landscape
- 10.4.4 Strategic Outlook
- 10.4.5 SWOT Analysis
10.5 AWS, Inc
- 10.5.1 Business Overview
- 10.5.2 Financial Data
- 10.5.3 Product Landscape
- 10.5.4 Strategic Outlook
- 10.5.5 SWOT Analysis
10.6 Cisco Systems, Inc.
- 10.6.1 Business Overview
- 10.6.2 Financial Data
- 10.6.3 Product Landscape
- 10.6.4 Strategic Outlook
- 10.6.5 SWOT Analysis
10.7 DialPad, Inc.
- 10.7.1 Business Overview
- 10.7.2 Financial Data
- 10.7.3 Product Landscape
- 10.7.4 Strategic Outlook
- 10.7.5 SWOT Analysis
10.8 Genesys Telecommunications Laboratories, Inc.
- 10.8.1 Business Overview
- 10.8.2 Financial Data
- 10.8.3 Product Landscape
- 10.8.4 Strategic Outlook
- 10.8.5 SWOT Analysis
10.9 IBM Corporation
- 10.9.1 Business Overview
- 10.9.2 Financial Data
- 10.9.3 Product Landscape
- 10.9.4 Strategic Outlook
- 10.9.5 SWOT Analysis
10.10 Jive Software
- 10.10.1 Business Overview
- 10.10.2 Financial Data
- 10.10.3 Product Landscape
- 10.10.4 Strategic Outlook
- 10.10.5 SWOT Analysis
10.11 Metaswitch Networks Ltd.
- 10.11.1 Business Overview
- 10.11.2 Financial Data
- 10.11.3 Product Landscape
- 10.11.4 Strategic Outlook
- 10.11.5 SWOT Analysis
10.12 Microsoft Corporation
- 10.12.1 Business Overview
- 10.12.2 Financial Data
- 10.12.3 Product Landscape
- 10.12.4 Strategic Outlook
- 10.12.5 SWOT Analysis
10.13 Mitel Networks Corporation
- 10.13.1 Business Overview
- 10.13.2 Financial Data
- 10.13.3 Product Landscape
- 10.13.4 Strategic Outlook
- 10.13.5 SWOT Analysis
10.14 NEC Corporation
- 10.14.1 Business Overview
- 10.14.2 Financial Data
- 10.14.3 Product Landscape
- 10.14.4 Strategic Outlook
- 10.14.5 SWOT Analysis
10.15 Nextiva, Inc.
- 10.15.1 Business Overview
- 10.15.2 Financial Data
- 10.15.3 Product Landscape
- 10.15.4 Strategic Outlook
- 10.15.5 SWOT Analysis
10.16 Plantronics, Inc.
- 10.16.1 Business Overview
- 10.16.2 Financial Data
- 10.16.3 Product Landscape
- 10.16.4 Strategic Outlook
- 10.16.5 SWOT Analysis
10.17 RingCentral, Inc.
- 10.17.1 Business Overview
- 10.17.2 Financial Data
- 10.17.3 Product Landscape
- 10.17.4 Strategic Outlook
- 10.17.5 SWOT Analysis
10.18 Sify Technologies Limited
- 10.18.1 Business Overview
- 10.18.2 Financial Data
- 10.18.3 Product Landscape
- 10.18.4 Strategic Outlook
- 10.18.5 SWOT Analysis
10.19 Tata Communications Limited
- 10.19.1 Business Overview
- 10.19.2 Financial Data
- 10.19.3 Product Landscape
- 10.19.4 Strategic Outlook
- 10.19.5 SWOT Analysis
10.20 Verizon Communications, Inc.
- 10.20.1 Business Overview
- 10.20.2 Financial Data
- 10.20.3 Product Landscape
- 10.20.4 Strategic Outlook
- 10.20.5 SWOT Analysis
10.21 Vonage America, LLC
- 10.21.1 Business Overview
- 10.21.2 Financial Data
- 10.21.3 Product Landscape
- 10.21.4 Strategic Outlook
- 10.21.5 SWOT Analysis
10.22 Windstream Holdings, Inc.
- 10.22.1 Business Overview
- 10.22.2 Financial Data
- 10.22.3 Product Landscape
- 10.22.4 Strategic Outlook
- 10.22.5 SWOT Analysis
10.23 Zoom Video Communications, Inc.
- 10.23.1 Business Overview
- 10.23.2 Financial Data
- 10.23.3 Product Landscape
- 10.23.4 Strategic Outlook
- 10.23.5 SWOT Analysis