Self-service Technology Market Size-By Component (Hardware, Software, Services), Type (Vending Machine, Atm, Kiosks), End-use (Retail, Quick Service Restaurant, Hospitality, Healthcare, Corporate Offices, Transportation, BFSI) & Forecast, 2024-2032

Description

List of Tables

Self-service Technology Market is set to record around 10% CAGR from 2024 to 2032, owing to the increasing demand for convenient and efficient customer service solutions. Businesses across various industries are recognizing the importance of offering self-service options to streamline processes and enhance customer satisfaction. This evolves consumer preferences for quick and accessible services, encouraging companies to invest in technologies such as interactive kiosks, mobile apps, and self-checkout systems to meet these expectations.

Additionally, emergence of AI, ML, and internet-of-things (IoT) is driving innovations within the self-service technology market. In March 2023, Sprinklr, the unified customer experience management platform for modern enterprises, announced the launch of a self-service version of its industry-leading social media management solution, Sprinklr Social. These technological advancements enable the development of more sophisticated and intuitive self-service solutions capable of delivering personalized experiences and predictive assistance to users.

Self-service technology industry is segmented based on component, type, end-use, and region.

Kiosks segment will record a decent growth between 2024 and 2032, due to the versatility, accessibility, and ability to cater to a wide range of industries and applications. They offer a user-friendly interface that allows customers to independently access information, make transactions, and complete tasks quickly and efficiently. With advancements in technology, modern kiosks now incorporate features such as touchscreen displays, interactive menus, and integrated payment systems, further enhancing their functionality and user experience.

Corporate offices segment is anticipated to witness a strong CAGR throughout 2024-2032, driven by innovative solutions to enhance workplace efficiency and employee experience. With the rising demand for streamlined operations and self-service capabilities, corporate offices are increasingly adopting technologies such as automated visitor management systems, self-service kiosks for employee check-ins, and digital HR portals for tasks like time tracking and benefits enrollment.

North America self-service technology industry size will record a notable growth through 2032, attributed to the region's robust technological infrastructure and high internet penetration rates. Additionally, the strong emphasis on customer experience and satisfaction among businesses incentivizes investments in innovative technologies to meet evolving consumer expectations. The regulatory initiatives promoting digitalization and automation in industries such as retail, healthcare, and banking further stimulate regional market growth.

Product Code: 485

Chapter 1 Methodology & Scope

1.1 Market scope & definition
1.2 Base estimates & calculations
1.3 Forecast calculation
1.4 Data sources
- 1.4.1 Primary
- 1.4.2 Secondary
  - 1.4.2.1 Paid sources
  - 1.4.2.2 Public sources

Chapter 2 Executive Summary

2.1 Self-service technology market 360 degree synopsis, 2018 - 2032
2.2 Business trends
2.3 Regional trends
2.4 Component trends
2.5 Type trends
2.6 End-use trends

Chapter 3 Self-Service Technology Industry Insights

3.1 Industry ecosystem analysis
3.2 Vendor matrix
3.3 Profit margin analysis
3.4 Technology & innovation landscape
3.5 Patent analysis
3.6 Key news and initiatives
- 3.6.1 Partnership/Collaboration
- 3.6.2 Merger/Acquisition
- 3.6.3 Investment
- 3.6.4 Product launch & innovation
3.7 Regulatory landscape
3.8 Impact forces
- 3.8.1 Growth drivers
  - 3.8.1.1 Technological advancements
  - 3.8.1.2 Cost savings for businesses
  - 3.8.1.3 Globalization and market expansion
  - 3.8.1.4 Growing consumer tech literacy
  - 3.8.1.5 Increasing emphasis on contactless solutions
- 3.8.2 Industry pitfalls & challenges
  - 3.8.2.1 Technical glitches and reliability issues
  - 3.8.2.2 User resistance and adoption challenges
3.9 Growth potential analysis
3.10 Porter's analysis
3.11 PESTEL analysis

Chapter 4 Competitive Landscape, 2023

4.1 Introduction
4.2 Company market share, 2023
4.3 Competitive analysis of major market players, 2023
- 4.3.1 Avanti Markets
- 4.3.2 Diebold Nixdorf
- 4.3.3 Elo Touch Solutions
- 4.3.4 Embross
- 4.3.5 GRG Banking
- 4.3.6 Toshiba Tec Corporation.
- 4.3.7 KIOSK Information Systems
4.4 Competitive positioning matrix, 2023
4.5 Strategic outlook matrix, 2023

Chapter 5 Self-Service Technology Market Estimates & Forecast, By Component, 2018 - 2032 (USD Million)

5.1 Key trends, by component
5.2 Hardware
5.3 Software
5.4 Services

Chapter 6 Self-Service Technology Market Estimates & Forecast, By Type, 2018 - 2032 (USD Million)

6.1 Key trends, by type
6.2 ATM
6.3 Vending machine
6.4 Kiosks
6.5 Others

Chapter 7 Self-Service Technology Market Estimates & Forecast, By End-Use, 2018 - 2032 (USD Million)

7.1 Key trends, by end-use
7.2 Retail
7.3 Quick service restaurant
7.4 Hospitality
7.5 Healthcare
7.6 Corporate offices
7.7 Transportation
7.8 BFSI
7.9 Others

Chapter 8 Self-Service Technology Market Estimates & Forecast, By Region, 2018 - 2032 (USD Million)

8.1 Key trends, by region
8.2 North America
- 8.2.1 U.S.
- 8.2.2 Canada
8.3 Europe
- 8.3.1 UK
- 8.3.2 Germany
- 8.3.3 France
- 8.3.4 Italy
- 8.3.5 Spain
- 8.3.6 Russia
- 8.3.7 Rest of Europe
8.4 Asia-Pacific
- 8.4.1 China
- 8.4.2 India
- 8.4.3 Japan
- 8.4.4 South Korea
- 8.4.5 ANZ
- 8.4.6 Rest of Asia-Pacific
8.5 Latin America
- 8.5.1 Brazil
- 8.5.2 Mexico
- 8.5.3 Rest of Latin America
8.6 MEA
- 8.6.1 GCC
- 8.6.2 South Africa
- 8.6.3 Rest of MEA

Chapter 9 Company Profiles (Business Overview, Financial Overview, Product Landscape, Strategic Outlook, SWOT Analysis)

9.1 Avanti Markets
9.2 Diebold Nixdorf
9.3 Elo Touch Solutions
9.4 Embross
9.5 GRG Banking
9.6 Toshiba Tec Corporation.
9.7 KIOSK Information Systems
9.8 Meridian Kiosks
9.9 NCR Corporation
9.10 Olea Kiosks
9.11 Phoenix Kiosk
9.12 RedyRef Interactive Kiosks
9.13 SlabbKiosks
9.14 Source Technologies
9.15 Toshiba Global Commerce Solutions
9.16 Ugenie.io
9.17 Verifone
9.18 Wincor Nixdorf (Now part of Diebold Nixdorf)
9.19 XIPHIAS Software Technologies
9.20 Zebra Technologies