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CX/Customer Engagement

PUBLISHER: Market Glass, Inc. (Formerly Global Industry Analysts, Inc.) | PRODUCT CODE: 1513883

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PUBLISHER: Market Glass, Inc. (Formerly Global Industry Analysts, Inc.) | PRODUCT CODE: 1513883

Customer Experience Monitoring

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Table of Contents

Global Customer Experience Monitoring Market to Reach US$47.1 Billion by 2030

The global market for Customer Experience Monitoring estimated at US$14.0 Billion in the year 2023, is expected to reach US$47.1 Billion by 2030, growing at a CAGR of 18.9% over the analysis period 2023-2030. Customer Experience Monitoring for PC Terminal, one of the segments analyzed in the report, is expected to record a 16.7% CAGR and reach US$22.5 Billion by the end of the analysis period. Growth in the Customer Experience Monitoring for Mobile Terminal segment is estimated at 21.2% CAGR over the analysis period.

The U.S. Market is Estimated at US$3.8 Billion While China is Forecast to Grow at 27.0% CAGR

The Customer Experience Monitoring market in the U.S. is estimated at US$3.8 Billion in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$13.2 Billion by the year 2030 trailing a CAGR of 27.0% over the analysis period 2023-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 14.0% and 15.6% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 14.5% CAGR.

Global Customer Experience Monitoring Market - Key Trends and Drivers Summarized

In today's digital marketplace, monitoring customer experience (CX) has become a critical strategy for businesses aiming to sustain and grow their market share. As online reviews and customer interactions play an increasingly significant role in shaping a business's reputation, CX monitoring serves as a strategic necessity, not just an optional activity. By deploying robust CX monitoring tools, companies are equipped to collect actionable insights into customer behaviors and expectations, enhancing customer satisfaction and identifying trends that could lead to growth opportunities. These tools are essential for businesses to understand the nuances of customer interactions, enabling them to adjust their strategies in real-time to better meet customer needs.

Advanced CX monitoring solutions like real-time analytics dashboards are transforming business interactions by providing deeper insights into customer preferences and pain points. This allows businesses to respond strategically and promptly, fine-tuning services to better meet customer expectations and significantly boosting their reputation. For example, platforms like IR Collaborate offer comprehensive dashboards that detail customer experiences, helping businesses to refine their service offerings continually. Additionally, the importance of data analysis in CX cannot be overstated; it is crucial for maintaining brand loyalty and identifying recurring issues that may affect customer satisfaction. Synthetic Transaction Monitoring (STM) and Application Performance Monitoring (APM) are critical components, allowing businesses to proactively engage with the customer's digital experience by simulating user behavior and ensuring optimal performance of applications, respectively.

Artificial Intelligence (AI) is increasingly recognized as a pivotal tool in enhancing customer experiences across various sectors. AI not only maintains high standards of customer service but also elevates them by handling large volumes of support queries efficiently, personalizing interactions based on customer intent, sentiment, and language preferences. Companies like Liberty London utilize AI to streamline customer service processes, ensuring that interactions are understood and valued. AI-powered features, such as 24/7 customer support through chatbots and digital agents, offer timely and natural conversations, crucial for maintaining customer satisfaction outside regular business hours. Moreover, AI's capabilities extend to onboarding new customer service agents quickly and efficiently, managing daily operations, and personalizing customer interactions by analyzing data like purchase history, which not only enhances satisfaction but also anticipates future needs and potential issues, allowing companies to provide proactive customer solutions.

Select Competitors (Total 49 Featured) -

  • BMC Software, Inc.
  • CA Technologies
  • Comarch SA
  • Compuware Corporation
  • Huawei Technologies Co., Ltd.
  • Oracle Corporation
  • Radcom Ltd.
  • RadioOpt GmbH
  • Riverbed Technology
  • SingleStone
Show more
Product Code: MCP-7838

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Customer Experience Monitoring - Global Key Competitors Percentage Market Share in 2024 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
    • Global Economic Update
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Rise of Omnichannel Customer Interactions Throws the Spotlight on Unified Monitoring Solutions
    • Growing Importance of Personalized Customer Experiences Drives Adoption of Advanced Monitoring Tools
    • Surge in Digital Transformation Initiatives Expands Addressable Market Opportunity for Customer Experience Monitoring
    • Increasing Use of AI and Machine Learning in Analytics Spurs Growth of Monitoring Solutions
    • Rapid Adoption of Cloud-Based Solutions Generates Demand for Scalable Customer Experience Monitoring
    • Heightened Focus on Customer Retention Strengthens Business Case for Real-Time Monitoring Tools
    • Advances in Data Analytics Technology Sustain Growth of Customer Experience Monitoring Market
    • Growing Significance of Customer Feedback Loops Throws the Spotlight on Comprehensive Monitoring Platforms
    • Expansion of E-commerce and Online Retail Generates Demand for Enhanced Customer Experience Monitoring
    • Integration of Social Media Monitoring Drives Adoption of Holistic Customer Experience Tools
    • Deployment of Advanced CRM Systems Expands Market Opportunities for Integrated Monitoring Tools
    • Growing Role of Customer Experience in Brand Loyalty Expands Addressable Market Opportunity for Monitoring Tools
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for PC Terminal by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 2: World 7-Year Perspective for PC Terminal by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 3: World Recent Past, Current & Future Analysis for Mobile Terminal by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 4: World 7-Year Perspective for Mobile Terminal by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 5: World Recent Past, Current & Future Analysis for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 6: World 7-Year Perspective for Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 7: World Recent Past, Current & Future Analysis for Bank & Finance Institution by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 8: World 7-Year Perspective for Bank & Finance Institution by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 9: World Recent Past, Current & Future Analysis for Hospital by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 10: World 7-Year Perspective for Hospital by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 11: World Recent Past, Current & Future Analysis for Other Applications by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 12: World 7-Year Perspective for Other Applications by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
    • TABLE 13: World Customer Experience Monitoring Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
    • TABLE 14: World Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 15: World 7-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2024 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
    • TABLE 16: USA Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 17: USA 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 18: USA Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 19: USA 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • CANADA
    • TABLE 20: Canada Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 21: Canada 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 22: Canada Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 23: Canada 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • JAPAN
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
    • TABLE 24: Japan Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 25: Japan 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 26: Japan Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 27: Japan 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • CHINA
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
    • TABLE 28: China Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 29: China 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 30: China Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 31: China 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • EUROPE
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
    • TABLE 32: Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 33: Europe 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 34: Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 35: Europe 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
    • TABLE 36: Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 37: Europe 7-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2024 & 2030
  • FRANCE
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
    • TABLE 38: France Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 39: France 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 40: France Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 41: France 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • GERMANY
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
    • TABLE 42: Germany Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 43: Germany 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 44: Germany Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 45: Germany 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • ITALY
    • TABLE 46: Italy Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 47: Italy 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 48: Italy Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 49: Italy 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • UNITED KINGDOM
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
    • TABLE 50: UK Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 51: UK 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 52: UK Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 53: UK 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • SPAIN
    • TABLE 54: Spain Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 55: Spain 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 56: Spain Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 57: Spain 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • RUSSIA
    • TABLE 58: Russia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 59: Russia 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 60: Russia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 61: Russia 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • REST OF EUROPE
    • TABLE 62: Rest of Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 63: Rest of Europe 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 64: Rest of Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 65: Rest of Europe 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • ASIA-PACIFIC
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
    • TABLE 66: Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 67: Asia-Pacific 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 68: Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 69: Asia-Pacific 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
    • TABLE 70: Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 71: Asia-Pacific 7-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2024 & 2030
  • AUSTRALIA
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2024 (E)
    • TABLE 72: Australia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 73: Australia 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 74: Australia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 75: Australia 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • INDIA
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2024 (E)
    • TABLE 76: India Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 77: India 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 78: India Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 79: India 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • SOUTH KOREA
    • TABLE 80: South Korea Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 81: South Korea 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 82: South Korea Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 83: South Korea 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • REST OF ASIA-PACIFIC
    • TABLE 84: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 85: Rest of Asia-Pacific 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 86: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 87: Rest of Asia-Pacific 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • LATIN AMERICA
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2024 (E)
    • TABLE 88: Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 89: Latin America 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 90: Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 91: Latin America 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
    • TABLE 92: Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 93: Latin America 7-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2024 & 2030
  • ARGENTINA
    • TABLE 94: Argentina Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 95: Argentina 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 96: Argentina Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 97: Argentina 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • BRAZIL
    • TABLE 98: Brazil Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 99: Brazil 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 100: Brazil Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 101: Brazil 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • MEXICO
    • TABLE 102: Mexico Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 103: Mexico 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 104: Mexico Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 105: Mexico 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • REST OF LATIN AMERICA
    • TABLE 106: Rest of Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 107: Rest of Latin America 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 108: Rest of Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 109: Rest of Latin America 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • MIDDLE EAST
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2024 (E)
    • TABLE 110: Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 111: Middle East 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 112: Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 113: Middle East 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
    • TABLE 114: Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 115: Middle East 7-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets for Years 2024 & 2030
  • IRAN
    • TABLE 116: Iran Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 117: Iran 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 118: Iran Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 119: Iran 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • ISRAEL
    • TABLE 120: Israel Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 121: Israel 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 122: Israel Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 123: Israel 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • SAUDI ARABIA
    • TABLE 124: Saudi Arabia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 125: Saudi Arabia 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 126: Saudi Arabia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 127: Saudi Arabia 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • UNITED ARAB EMIRATES
    • TABLE 128: UAE Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 129: UAE 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 130: UAE Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 131: UAE 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • REST OF MIDDLE EAST
    • TABLE 132: Rest of Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 133: Rest of Middle East 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 134: Rest of Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 135: Rest of Middle East 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030
  • AFRICA
    • Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2024 (E)
    • TABLE 136: Africa Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 137: Africa 7-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2024 & 2030
    • TABLE 138: Africa Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 139: Africa 7-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2024 & 2030

IV. COMPETITION

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Jeroen Van Heghe

Manager - EMEA

+32-2-535-7543

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Christine Sirois

Manager - Americas

+1-860-674-8796

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