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Artificial Intelligence

PUBLISHER: Global Industry Analysts, Inc. | PRODUCT CODE: 1327944

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PUBLISHER: Global Industry Analysts, Inc. | PRODUCT CODE: 1327944

Artificial Intelligence (AI) in Call Centers

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Table of Contents

What`s New for 2023?

»Special coverage on Russia-Ukraine war; global inflation; easing of "zero-Covid" policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.

»Global competitiveness and key competitor percentage market shares

» Market presence across multiple geographies - Strong/Active/Niche/Trivial

»Online interactive peer-to-peer collaborative bespoke updates

»Access to our digital archives and MarketGlass Research Platform

»Complimentary updates for one year

Looking Ahead to 2023

The global economy is at a critical crossroads with a number of interlocking challenges and crises running in parallel. The uncertainty around how Russia`s war on Ukraine will play out this year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will impact consumer confidence and spending. As governments combat inflation by raising interest rates, new job creation will slowdown and impact economic activity and growth. Lower capital expenditure is in the offing as companies go slow on investments, held back by inflation worries and weaker demand. With slower growth and high inflation, developed markets seem primed to enter into a recession. Fears of new COVID outbreaks and China's already uncertain post-pandemic path poses a real risk of the world experiencing more acute supply chain pain and manufacturing disruptions this year. Volatile financial markets, growing trade tensions, stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced. Year 2023 is expected to be tough year for most markets, investors and consumers. Nevertheless, there is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.

Global Artificial Intelligence (AI) in Call Centers Market to Reach $8 Billion by 2030

In the changed post COVID-19 business landscape, the global market for Artificial Intelligence (AI) in Call Centers estimated at US$1.5 Billion in the year 2022, is projected to reach a revised size of US$8 Billion by 2030, growing at a CAGR of 23% over the analysis period 2022-2030. Compute Platforms, one of the segments analyzed in the report, is projected to record a 21.7% CAGR and reach US$3.2 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Solutions segment is readjusted to a revised 23.4% CAGR for the next 8-year period.

The U.S. Market is Estimated at $472.6 Million, While China is Forecast to Grow at 26.3% CAGR

The Artificial Intelligence (AI) in Call Centers market in the U.S. is estimated at US$472.6 Million in the year 2022. China, the world`s second largest economy, is forecast to reach a projected market size of US$952.7 Million by the year 2030 trailing a CAGR of 26.3% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 19.7% and 20.4% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 22.1% CAGR.

Select Competitors (Total 111 Featured) -

  • Accenture PLC
  • Adobe Inc.
  • Atos SE
  • Amazon Web Services, Inc.
  • AMDOCS
  • Abaxx Technologies Corp. Ltd.
  • [24]7.ai, Inc.
  • 3CLogic
  • AlmavivA SpA
  • Afiniti
  • Appen Ltd.
  • ACMETICS, Inc.
  • Arbela Technologies Corporation
  • American Traffic Solutions, Inc.
  • ASAPP Info Global Services
Show more
Product Code: MCP21174

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Artificial Intelligence (AI) in Call Centers - Global Key Competitors Percentage Market Share in 2023 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2023 (E)
    • What is AI, Why Is It Important & How Is It Transforming the World?
    • Outlook for AI
    • Disrupting Eons-Old Human Industrial, Economic & Social Activities, the Powerful Combination of Human & Artificial Intelligence Will Define Humanity's Future: Global Opportunity for AI (In US$ Billion) for Years 2021, 2023, 2025 and 2027
    • The Race Between the Virus & Vaccines Intensifies. Amidst this Chaotic Battle, Where is the World Economy Headed in 2021?
    • These are Times When Questions Abound & Answers Are Few
    • So How Fast Or Slow Are We Moving?
    • How Fast the World is Vaccinated Will Determine How Soon the Pandemic Will End: Global Percentage (%) of Population Administered With Vaccines in Advanced Economies, Emerging Markets, and Low-Income Countries As of July 2021
    • How & When Will the World Be Vaccinated? Global Number of Annual COVID-19 Vaccine Doses (In Million) for Years 2020 through 2025 by Geographic Region/Country
    • Split Scenarios Unfold: The Great Vaccine Divide Emerges
    • Time is of Essence! What We Know So Far - "Vaccine Efficiency Against New Strains is Decreasing
    • Progress on Vaccinations, Why Should Businesses Care?
    • With IMF's Upward Revision of Global GDP Forecasts for 2021, Most Companies Are Bullish About an Economic Comeback Despite a Continuing Pandemic
    • A Strong Yet Exceedingly Patchy & Uncertain Recovery Shaped by New Variants, Comes as a Relief for Suffering Industries & Markets: World Economic Growth Projections (Real GDP, Annual % Change) for 2020 through 2022
    • Easing Unemployment Levels in 2021 Although Moderate Will Infuse Hope for Industries Reliant on Consumer Discretionary Incomes: Global Number of Unemployed People (In Million) for Years 2017, 2019, 2020, and 2022
    • Recent Market Activity
    • Innovations
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Focus on Building Robust Customer Relationships Provides the Foundation for the Growing Adoption of AI in Call Centers
    • Here's How AI Promises To Revolutionize the Call Center Industry
    • Call Centers: A Primer
    • AI & Call Centers: A Powerful Combo
    • Call Centers Step Up Investments in Conversational AI
    • The Age of Self Service Spearheads the Rise of AI in Call Centers
    • AI-Powered Call Centers Transform Patient Experience in the Healthcare Industry
    • AI-Powered Call Centers Promote Uninterrupted Customer Service in the Telecommunications Industry
    • Robust Rise of e-Commerce & m-Commerce to Support Market Growth
    • Global B2C E-Commerce Sales in US$ Trillion for the Years 2017, 2019, 2021 and 2023
    • Retail M-Commerce Sales as % of Retail E-commerce Sales Worldwide for the Years 2016, 2018, 2020 & 2022
    • Pandemic Fast Forwards eCommerce Growth
    • Against the Backdrop of Robust Online Sales & Competition, eCommerce Call Centers Step Up Focus on AI Based Capabilities
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 2: World 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2023 & 2030
    • TABLE 3: World Recent Past, Current & Future Analysis for Compute Platforms by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 4: World 8-Year Perspective for Compute Platforms by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 5: World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 6: World 8-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 7: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 8: World 8-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 9: World Recent Past, Current & Future Analysis for Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 10: World 8-Year Perspective for Cloud by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 11: World Recent Past, Current & Future Analysis for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 12: World 8-Year Perspective for On-Premise by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 13: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 14: World 8-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 15: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 16: World 8-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 17: World Recent Past, Current & Future Analysis for Consumer Goods & Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 18: World 8-Year Perspective for Consumer Goods & Retail by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 19: World Recent Past, Current & Future Analysis for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 20: World 8-Year Perspective for Government by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 21: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 22: World 8-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 23: World Recent Past, Current & Future Analysis for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 24: World 8-Year Perspective for Travel & Hospitality by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 25: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 26: World 8-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2023 & 2030
    • TABLE 27: World Artificial Intelligence (AI) in Call Centers Market Analysis of Annual Sales in US$ Thousand for Years 2020 through 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E)
    • TABLE 28: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 29: USA 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 30: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 31: USA 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 32: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 33: USA 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030
  • CANADA
    • TABLE 34: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 35: Canada 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 36: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 37: Canada 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 38: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 39: Canada 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030
  • JAPAN
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E)
    • TABLE 40: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 41: Japan 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 42: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 43: Japan 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 44: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 45: Japan 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030
  • CHINA
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2023 (E)
    • TABLE 46: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 47: China 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 48: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 49: China 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 50: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 51: China 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030
  • EUROPE
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E)
    • TABLE 52: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2022 through 2030 and % CAGR
    • TABLE 53: Europe 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Geographic Region - Percentage Breakdown of Value Revenues for France, Germany, Italy, UK and Rest of Europe Markets for Years 2023 & 2030
    • TABLE 54: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 55: Europe 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 56: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 57: Europe 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 58: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 59: Europe 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030
  • FRANCE
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2023 (E)
    • TABLE 60: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 61: France 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 62: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 63: France 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 64: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 65: France 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030
  • GERMANY
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2023 (E)
    • TABLE 66: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 67: Germany 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 68: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 69: Germany 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 70: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 71: Germany 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030
  • ITALY
    • TABLE 72: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 73: Italy 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 74: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 75: Italy 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 76: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 77: Italy 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030
  • UNITED KINGDOM
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2023 (E)
    • TABLE 78: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 79: UK 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 80: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 81: UK 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 82: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 83: UK 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030
  • REST OF EUROPE
    • TABLE 84: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 85: Rest of Europe 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 86: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 87: Rest of Europe 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 88: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 89: Rest of Europe 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030
  • ASIA-PACIFIC
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E)
    • TABLE 90: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 91: Asia-Pacific 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 92: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 93: Asia-Pacific 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 94: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 95: Asia-Pacific 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030
  • REST OF WORLD
    • TABLE 96: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 97: Rest of World 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2023 & 2030
    • TABLE 98: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 99: Rest of World 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2023 & 2030
    • TABLE 100: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2022 through 2030 and % CAGR
    • TABLE 101: Rest of World 8-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2023 & 2030

IV. COMPETITION

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