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PUBLISHER: Grand View Research | PRODUCT CODE: 1363479
PUBLISHER: Grand View Research | PRODUCT CODE: 1363479
Call Center AI Market Size, Share & Trends Analysis Report By Component, By Application, By Deployment, By Enterprise Size, By Industry, By Channel, By Region, And Segment Forecasts, 2023 - 2030
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PAGES: 100 Pages
DELIVERY TIME: 2-10 business days
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Call Center AI Market Growth & Trends:
The global call center AI market size is expected to reach USD 7.08 billion by 2030, according to a new study by Grand View Research, Inc.. It is expected to expand at a CAGR of 23.1% from 2023 to 2030. With recent advances in artificial intelligence (AI), companies are using this technology in their customer service function, shifting their services from email or messaging to AI-powered chatbots to improve customer experience and engagement. AI technologies, such as intelligent virtual assistants (IVAs) and chatbots, can engage prospects with savings or coupon opportunities, permitting human sales representatives to offer that all-important personal touch to close the deal.
Similarly, AI can provide historical data and insights about a customer to call center agents, allowing them to offer valuable up-selling and cross-selling opportunities. For instance, in June 2023, Inter IKEA Systems B.V., a Swedish multinational company that sells and designs furniture, kitchen appliances, home accessories, and others, initiated the training of its call center employees to transform them into interior design advisors. The company further built an artificial intelligence technology-enabled bot named Billie for regular customer services.
The adoption of hybrid business models by call centers offers promising market growth opportunities. Hybrid models are expected to facilitate self-service and automation of business practices. The implementation of AI-enabled chatbots aids in dealing with simple customer questions and FAQs, thus freeing human agents to engage in more complex problems, enabling contact centers to offer a customer-centric approach and improve operations. The onset of COVID-19 forced companies to deploy AI-enabled hybrid ecosystems, and the system's effectiveness is expected to offer promising growth opportunities over the forecast period.
Agents can use AI and bots integrated across all channels and create a genuinely omnichannel AI-powered call center. AI software can reduce waiting time, improve customer service, and increase customer satisfaction. Key competitors in the call center AI industry are improving customer service by collaborating with other organizations to stay competitive.
For instance, in March 2021, Jio Haptik Technologies Limited announced a collaboration with Zendesk, one of the prominent companies dealing in service-oriented CRM that creates software to improve customer relationships. Through this initiative, Jio Haptik Technologies Limited will transform its customer experience by combining AI-powered automation with human labor. For companies using Zendesk, Jio Haptik Technologies Limited will serve as the frontline of customer service, automating routine inquiries and reducing response time.
North America is expected to have the largest market share and maintain its dominance throughout the forecast period. Rapid technological advancements, the presence of global vendors in the market, and the region's increasing adoption of AI solutions are some factors driving market growth. The Asia-Pacific region is growing rapidly due to constant technological advancements in call center solutions, such as analytics and reporting, customer routing, and cloud & remote-based centers. Countries like China, India, and Japan will drive the requirement for transformation in call center operations due to reduced enterprises' operational expenditure and raised investments in speech analytics and voice recognition technologies.
Call Center AI Market Report Highlights:
- North America is expected to account for the highest share in the market due to the region's early adoption of call center AI technologies. Increasing smartphone adoption and technological advances in call centers are fueling adoption across the region
- The BFSI industry is at the forefront of delivering AI-enabled applications. The sector is pioneering the use of AI-enabled intelligent chatbots and redefining the customer experience. These chatbots work with their customers to provide an interface to automate multiple back-end tasks
- Due to the increasing penetration of smartphone users worldwide, the phone segment is expected to hold the largest market size during the forecast period. Majority of the consumers prefer this mode because it provides a better user experience
- The COVID-19 pandemic has resulted in an exponential increase in call volumes across regions and countries. Call volumes at centers that provide travel and healthcare information have increased significantly in the past few years
Product Code: GVR-4-68039-957-9
Table of Contents
Chapter 1. Methodology and Scope
- 1.1. Research Methodology
- 1.2. Research Scope and Assumptions
- 1.3. Information Procurement
- 1.3.1. Purchased Database
- 1.3.2. Gvr's Internal Database
- 1.3.3. Secondary Sources & Third-Party Perspectives
- 1.3.4. Primary Research
- 1.4. Information Analysis
- 1.4.1. Data Analysis Models
- 1.5. Market Formulation & Data Visualization
- 1.6. Data Validation & Publishing
Chapter 2. Executive Summary
- 2.1. Market Outlook
- 2.2. Segmental Outlook
- 2.3. Competitive Insights
Chapter 3. Market Variables, Trends, and Scope
- 3.1. Market Lineage
- 3.2. Industry Value Chain Analysis
- 3.3. Call Center AI Market - Market Dynamics
- 3.3.1. Market Driver Analysis
- 3.3.1.1. Increasing Penetration Of Social Media Platforms
- 3.3.1.2. Increasing Deployment Of Ai Solutions By Organizations For Seamless Business Operation
- 3.3.2. Market Restraint Analysis
- 3.3.2.1. Risk Of Data Loss
- 3.3.3. Industry Challenges
- 3.3.1. Market Driver Analysis
- 3.4. Business Environmental Tools Analysis: Call Center AI Market
- 3.6.1. porter's Five Forces Analysis
- 3.6.1.1. Bargaining Power Of Suppliers
- 3.6.1.2. Bargaining Power Of Buyers
- 3.6.1.3. Threat Of Substitution
- 3.6.1.4. Threat Of New Entrants
- 3.6.1.5. Competitive Rivalry
- 3.6.2. Pestle Analysis
- 3.6.2.1. Political Landscape
- 3.6.2.2. Economic Landscape
- 3.6.2.3. Social Landscape
- 3.6.2.4. Technology Landscape
- 3.6.2.5. Environmental Landscape
- 3.6.2.6. Legal Landscape
- 3.6.1. porter's Five Forces Analysis
- 3.7. Economic Mega Trend Analysis
Chapter 4. Call Center AI Market: Component Estimates & Trend Analysis
- 4.1. Call Center AI Market, by Component: Key Takeaways
- 4.2. Call Center AI Market: Component Movement Analysis, 2022 & 2030
- 4.3. Solution
- 4.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 4.4. Services
- 4.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 4.4.2. Professional Services
- 4.4.2.1. Training And Consulting
- 4.4.2.2. System Integration And Implementations
- 4.4.2.3. Support And Maintenance
- 4.4.3. Managed Services
Chapter 5. Call Center AI Market: Application Estimates & Trend Analysis
- 5.1. Call Center AI Market, by Application: Key Takeaways
- 5.2. Call Center AI Market: Application Movement Analysis, 2022 & 2030
- 5.3. Predictive Call Routing
- 5.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 5.4. Journey Orchestration
- 5.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 5.5. Quality Management
- 5.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 5.6. Sentiment Analysis
- 5.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 5.7. Workforce Management & Advanced Scheduling
- 5.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 5.8. Others
- 5.8.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
Chapter 6. Call Center Ai Market: Deployment Estimates & Trend Analysis
- 6.1. Call Center Ai Market, By Deployment: Key Takeaways
- 6.2. Call Center Ai Market: Deployment Movement Analysis, 2022 & 2030
- 6.3. Cloud
- 6.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.4. On-Premises
- 6.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
Chapter 7. Call Center AI Market: Enterprise Size Estimates & Trend Analysis
- 7.1. Call Center AI Market, by Enterprise Size: Key Takeaways
- 7.2. Call Center AI Market: Enterprise Size Movement Analysis, 2022 & 2030
- 7.3. Small & Medium Size Enterprise
- 7.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 7.4. Large Enterprise
- 7.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
Chapter 8. Call Center AI Market: Industry Estimates & Trend Analysis
- 8.1. Call Center AI Market, by Industry: Key Takeaways
- 8.2. Call Center AI Market: Industry Movement Analysis, 2022 & 2030
- 8.3. BFSI
- 8.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 8.4. It & Telecommunciation
- 8.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 8.5. Healthcare
- 8.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 8.6. Retail
- 8.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 8.7. Energy & Utilities
- 8.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 8.8. Travels & Hospitality
- 8.8.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 8.9. Others
- 8.9.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
Chapter 9. Call Center Ai Market: Channel Estimates & Trend Analysis
- 9.1. Call Center Ai Market, By Channel: Key Takeaways
- 9.2. Call Center Ai Market: Channel Movement Analysis, 2022 & 2030
- 9.3. Phone
- 9.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 9.4. Social Media
- 9.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 9.5. Chat
- 9.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 9.6. Email Or Text
- 9.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 9.7. Website
- 9.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
Chapter 10. Call Center AI Market: Regional Estimates & Trend Analysis
- 10.1. Call Center AI Market: Regional Movement Analysis, 2022 & 2030
- 10.2. North America
- 10.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.2.2. U.S.
- 10.2.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 10.2.3. Canada
- 10.2.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.2.4. Mexico
- 10.2.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.3. Europe
- 10.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.3.2. Germany
- 10.3.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.3.3. U.K.
- 10.3.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.3.4. France
- 10.3.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.4. Asia Pacific
- 10.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.4.2. China
- 10.4.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.4.3. Japan
- 10.4.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.4.4. India
- 10.4.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.5. Central & South America
- 10.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 10.5.2. Brazil
- 10.5.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 10.6. Middle East & Africa
- 10.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
Chapter 11. Competitive Landscape
- 11.1. Company Categorization
- 11.2. Company Market Positioning
- 11.3. Company Market Share Analysis, 2022
- 11.4. Company Heat Map Analysis
- 11.5. Strategy Mapping
- 11.6. Company Profiles/Listing
- 11.6.1. IBM
- 11.6.1.1. Overview
- 11.6.1.2. Financial Performance
- 11.6.1.3. Product Benchmarking
- 11.6.1.4. Strategic Initiatives
- 11.6.2. NICE
- 11.6.2.1. Overview
- 11.6.2.2. Financial Performance
- 11.6.2.3. Product Benchmarking
- 11.6.2.4. Strategic Initiatives
- 11.6.3. ZENDESK
- 11.6.3.1. Overview
- 11.6.3.2. Financial Performance
- 11.6.3.3. Product Benchmarking
- 11.6.3.4. Strategic Initiatives
- 11.6.4. BRIGHT PATTERN
- 11.6.4.1. Overview
- 11.6.4.2. Financial Performance
- 11.6.4.3. Product Benchmarking
- 11.6.4.4. Strategic Initiatives
- 11.6.5. SMARTACTION LLC
- 11.6.5.1. Overview
- 11.6.5.2. Financial Performance
- 11.6.5.3. Product Benchmarking
- 11.6.5.4. Strategic Initiatives
- 11.6.6. ARTIFICIAL SOLUTIONS
- 11.6.6.1. Overview
- 11.6.6.2. Financial Performance
- 11.6.6.3. Product Benchmarking
- 11.6.6.4. Strategic Initiatives
- 11.6.7. SAP
- 11.6.7.1. Overview
- 11.6.7.2. Financial Performance
- 11.6.7.3. Product Benchmarking
- 11.6.7.4. Strategic Initiatives
- 11.6.8. ORACLE
- 11.6.8.1. Overview
- 11.6.8.2. Financial Performance
- 11.6.8.3. Product Benchmarking
- 11.6.8.4. Strategic Initiatives
- 11.6.9. AVAYA INC.
- 11.6.9.1. Overview
- 11.6.9.2. Financial Performance
- 11.6.9.3. Product Benchmarking
- 11.6.9.4. Strategic Initiatives
- 11.6.10. JIO HAPTIK TECHNOLOGIES LIMITED
- 11.6.10.1. Overview
- 11.6.10.2. Financial Performance
- 11.6.10.3. Product Benchmarking
- 11.6.10.4. Strategic Initiatives
- 11.6.1. IBM
Product Code: GVR-4-68039-957-9
List of Tables
- TABLE 1 Call Center AI market outlook - Industry snapshot & key buying criteria
- TABLE 2 Global Call Center AI market, 2017-2030 (USD Million)
- TABLE 3 Global Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 4 Global Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 5 Global Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 6 Global Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 7 Global Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 8 Global Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 9 North America Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 10 North America Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 11 North America Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 12 North America Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 13 North America Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 14 North America Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 15 U.S. Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 16 U.S. Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 17 U.S. Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 18 U.S. Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 19 U.S. Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 20 U.S. Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 21 Canada Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 22 Canada Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 23 Canada Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 24 Canada Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 25 Canada Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 26 Canada Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 27 Mexico Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 28 Mexico Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 29 Mexico Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 30 Mexico Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 31 Mexico Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 32 Mexico Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 33 Europe Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 34 Europe Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 35 Europe Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 36 Europe Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 37 Europe Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 38 Europe Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 39 U.K. Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 40 U.K. Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 41 U.K. Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 42 U.K. Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 43 U.K. Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 44 U.K. Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 45 Germany Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 46 Germany Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 47 Germany Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 48 Germany Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 49 Germany Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 50 Germany Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 51 France Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 52 France Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 53 France Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 54 France Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 55 France Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 56 France Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 57 Asia Pacific Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 58 Asia Pacific Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 59 Asia Pacific Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 60 Asia Pacific Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 61 Asia Pacific Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 62 Asia Pacific Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 63 China Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 64 China Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 65 China Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 66 China Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 67 China Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 68 China Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 69 Japan Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 70 Japan Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 71 Japan Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 72 Japan Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 73 Japan Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 74 Japan Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 75 India Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 76 India Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 77 India Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 78 India Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 79 India Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 80 India Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 81 Central & South America Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 82 Central & South America Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 83 Central & South America Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 84 Central & South America Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 85 Central & South America Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 86 Central & South America Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 87 Brazil Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 88 Brazil Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 89 Brazil Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 90 Brazil Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 91 Brazil Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 92 Brazil Call Center AI market, by channel, 2017 - 2030 (USD Million)
- TABLE 93 MEA Call Center AI market, by component, 2017 - 2030 (USD Million)
- TABLE 94 MEA Call Center AI market, by application, 2017 - 2030 (USD Million)
- TABLE 95 MEA Call Center AI market, by deployment, 2017 - 2030 (USD Million)
- TABLE 96 MEA Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
- TABLE 97 MEA Call Center AI market, by industry, 2017 - 2030 (USD Million)
- TABLE 98 MEA Call Center AI market, by channel, 2017 - 2030 (USD Million)
List of Figures
- FIG. 1 Market segmentation & scope
- FIG. 2 Penetration & growth prospect mapping
- FIG. 3 Call Center AI Market - Value chain analysis
- FIG. 4 Call Center AI market dynamics
- FIG. 5 Porter's five forces analysis
- FIG. 6 Call Center AI Market- PEST analysis
- FIG. 7 Call Center AI market share by component, 2022 & 2030
- FIG. 8 Call Center AI market share by application, 2022 & 2030
- FIG. 9 Call Center AI market share by deployment, 2022 & 2030
- FIG. 10 Call Center AI market share by enterprise size, 2022 & 2030
- FIG. 11 Call Center AI market share by industry, 2022 & 2030
- FIG. 12 Call Center AI market share by channel, 2022 & 2030
- FIG. 13 Regional marketplace: Key takeaways
- FIG. 14 Regional outlook, 2022 & 2030
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