IT Services Outsourcing Market Size, Share & Trends Analysis Report By Service (Application Services, Emerging Technology Services, Others), By Location (On-shore, Off-shore), By End-use, By Region, And Segment Forecasts, 2023 - 2030

PUBLISHED: December 8, 2023

PAGES: 150 Pages

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The global IT services outsourcing market size is expected to reach USD 1,180.42 billion by 2030, registering a CAGR of 8.0% from 2023 to 2030, according to a new report by Grand View Research, Inc. Rising need to reduce operational costs and the lack of in-house information technology engineering talent are anticipated to drive the industry over the forecast period. The IT operations subcontracting industry is witnessing an upsurge in core information technology activities, not just to save capital, but to benefit from skilled and experienced professionals to deliver superior quality solutions.

A significant number of small-to-medium businesses are likely to fully outsource their IT operations owing to their constrained infrastructure capacities and agile methodologies. Rapid transformation of business models to keep pace with the emerging technologies, such as Artificial Intelligence (AI), Internet-of-Things (IoT), Robotic Process Automation (RPA), blockchain, and deep learning, are expected to drive the market. Onshoring of IT services as against offshoring is likely to grow at a considerable rate over the forecast period.

This may be attributed to better reliability, control, responsiveness, market knowledge, and ease of communication. Companies have started subcontracting application development and maintenance services to onshore service providers to reduce hidden costs of offshoring. The industry is beholding new markets for subcontracting IT operations such that companies ensure focus on their core business and leverage advanced technologies with full capacity to manage the corporate environment. However, captive centers and data-security related concerns are a constant roadblock to the otherwise growing industry.

IT Services Outsourcing Market Report Highlights:

Service providers are shifting towards standardization of IT outsourcing solutions as against customized ones. They are also relying profoundly on mass automation devices, which will create further opportunities and decrease the workforce necessary to back critical corporate applications
The retail and e-commerce segment is expected to grow at the fastest CAGR of 9.7% during the forecast period owing to the ever-increasing demand for modernized solutions
Asia Pacific is expected to grow at the fastest CAGR of 10.3% during the forecast period owing to easy availability of skilled staff, a better quality of IT solutions, and low costs of projects

Product Code: GVR-4-68038-519-9

Chapter 1. Methodology and Scope

1.1. Market Segmentation & Scope
- 1.1.1. Service
- 1.1.2. Location
- 1.1.3. End-use
- 1.1.4. Regional scope
- 1.1.5. Estimates and forecast timeline
1.2. Research Methodology
1.3. Information Procurement
- 1.3.1. Purchased database
- 1.3.2. GVR's internal database
- 1.3.3. Secondary sources
- 1.3.4. Primary research
- 1.3.5. Details of primary research
1.4. Information or Data Analysis
1.5. Market Formulation & Validation
1.6. Model Details
1.7. List of Secondary Sources
1.8. List of Primary Sources
1.9. Objectives

Chapter 2. Executive Summary

2.1. Market Outlook
2.2. Segment Outlook
- 2.2.1. Service outlook
- 2.2.2. Location outlook
- 2.2.3. End-use outlook
- 2.2.4. Regional outlook
2.3. Competitive Insights

Chapter 3. IT Services Outsourcing Market Variables, Trends & Scope

3.1. Market Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
- 3.3.1. Market Driver Analysis
- 3.3.2. Market Restraint Analysis
- 3.3.3. Market Opportunity Analysis
3.4. IT Services Outsourcing Market Analysis Tools
- 3.4.1. Industry Analysis - Porter's
  - 3.4.1.1. Supplier power
  - 3.4.1.2. Buyer power
  - 3.4.1.3. Substitution threat
  - 3.4.1.4. Threat of new entrant
  - 3.4.1.5. Competitive rivalry
- 3.4.2. PESTEL analysis
  - 3.4.2.1. Political landscape
  - 3.4.2.2. Technological landscape
  - 3.4.2.3. Economic Landscape
  - 3.4.2.4. Social Landscape

Chapter 4. IT Services Outsourcing Market: Service Estimates & Trend Analysis

4.1. IT Services Outsourcing Market: Key Takeaways
4.2. IT Services Outsourcing Market: Movement & Market Share Analysis, 2022 & 2030
4.3. Application Services
- 4.3.1. Application services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.4. Emerging Technology Services
- 4.4.1. Emerging technology services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.5. Data Center Operations
- 4.5.1. Data center operations market estimates and forecasts, 2017 to 2030 (USD Billion)
4.6. Helpdesk Services
- 4.6.1. Helpdesk services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.7. Infrastructure Capacity Services
- 4.7.1. Infrastructure capacity services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.8. Managed Security Operations
- 4.8.1. Managed security operations market estimates and forecasts, 2017 to 2030 (USD Billion)
4.9. Network Operations
- 4.9.1. Network operations market estimates and forecasts, 2017 to 2030 (USD Billion)
4.10. Others
- 4.10.1. Others market estimates and forecasts, 2017 to 2030 (USD Billion)

Chapter 5. IT Services Outsourcing Market: Location Estimates & Trend Analysis

5.1. IT Services Outsourcing Market: Key Takeaways
5.2. IT Services Outsourcing Market: Movement & Market Share Analysis, 2022 & 2030
5.3. On-Shore
- 5.3.1. On-shore market estimates and forecasts, 2017 to 2030 (USD Billion)
5.4. Off-Shore
- 5.4.1. Off-shore market estimates and forecasts, 2017 to 2030 (USD Billion)

Chapter 6. IT Services Outsourcing Market: End-use Estimates & Trend Analysis

6.1. IT Services Outsourcing Market: Key Takeaways
6.2. IT Services Outsourcing Market: Movement & Market Share Analysis, 2022 & 2030
6.3. Aerospace & Defense
- 6.3.1. Aerospace & defense market estimates and forecasts, 2017 to 2030 (USD Billion)
6.4. BFSI
- 6.4.1. BFSI market estimates and forecasts, 2017 to 2030 (USD Billion)
6.5. Healthcare
- 6.5.1. Healthcare market estimates and forecasts, 2017 to 2030 (USD Billion)
6.6. Retail & E-commerce
- 6.6.1. Retail & e-commerce market estimates and forecasts, 2017 to 2030 (USD Billion)
6.7. Telecom & Media
- 6.7.1. Telecom & media market estimates and forecasts, 2017 to 2030 (USD Billion)
6.8. Others
- 6.8.1. Others market estimates and forecasts, 2017 to 2030 (USD Billion)

Chapter 7. IT Services Outsourcing Market: Regional Estimates & Trend Analysis

7.1. Regional Outlook
7.2. IT Services Outsourcing Market by Region: Key Takeaway
7.3. North America
- 7.3.1. North America Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
- 7.3.2. U.S.
  - 7.3.2.1. U.S. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
- 7.3.3. Canada
  - 7.3.3.1. Canada Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.4. Europe
- 7.4.1. Europe Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
- 7.4.2. UK
  - 7.4.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
- 7.4.3. Germany
  - 7.4.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
- 7.4.4. France
  - 7.4.4.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.5. Asia Pacific
- 7.5.1. Asia Pacific Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
- 7.5.2. Japan
  - 7.5.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
- 7.5.3. China
  - 7.5.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
- 7.5.4. India
  - 7.5.4.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
- 7.5.5. Australia
  - 7.5.5.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
- 7.5.6. South Korea
  - 7.5.6.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.6. Latin America
- 7.6.1. Latin America Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
- 7.6.2. Brazil
  - 7.6.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
- 7.6.3. Mexico
  - 7.6.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.7. MEA
- 7.7.1. MEA Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
- 7.7.2. Saudi Arabia
  - 7.7.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
- 7.7.3. South Africa
  - 7.7.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
- 7.7.4. UAE
  - 7.7.4.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)

Chapter 8. Competitive Landscape

8.1. Recent Developments & Impact Analysis, By Key Market Participants
8.2. Market Participant Categorization
- 8.2.1. Accenture
  - 8.2.1.1. Company overview
  - 8.2.1.2. Financial performance
  - 8.2.1.3. Product benchmarking
  - 8.2.1.4. Strategic initiatives
- 8.2.2. IBM
  - 8.2.2.1. Company overview
  - 8.2.2.2. Financial performance
  - 8.2.2.3. Product benchmarking
  - 8.2.2.4. Strategic initiatives
- 8.2.3. Fujitsu
  - 8.2.3.1. Company overview
  - 8.2.3.2. Financial performance
  - 8.2.3.3. Product benchmarking
  - 8.2.3.4. Strategic initiatives
- 8.2.4. Hewlett Packard Enterprise Development LP
  - 8.2.4.1. Company overview
  - 8.2.4.2. Financial performance
  - 8.2.4.3. Product benchmarking
  - 8.2.4.4. Strategic initiatives
- 8.2.5. SAP SE
  - 8.2.5.1. Company overview
  - 8.2.5.2. Financial performance
  - 8.2.5.3. Product benchmarking
  - 8.2.5.4. Strategic initiatives
- 8.2.6. Capgemini
  - 8.2.6.1. Company overview
  - 8.2.6.2. Financial performance
  - 8.2.6.3. Product benchmarking
  - 8.2.6.4. Strategic initiatives
- 8.2.7. Cognizant
  - 8.2.7.1. Company overview
  - 8.2.7.2. Financial performance
  - 8.2.7.3. Product benchmarking
  - 8.2.7.4. Strategic initiatives
- 8.2.8. Infosys Limited
  - 8.2.8.1. Company overview
  - 8.2.8.2. Financial performance
  - 8.2.8.3. Product benchmarking
  - 8.2.8.4. Strategic initiatives
- 8.2.9. NTT Data Corporation
  - 8.2.9.1. Company overview
  - 8.2.9.2. Financial performance
  - 8.2.9.3. Product benchmarking
  - 8.2.9.4. Strategic initiatives
- 8.2.10. Oracle
  - 8.2.10.1. Company overview
  - 8.2.10.2. Financial performance
  - 8.2.10.3. Product benchmarking
  - 8.2.10.4. Strategic initiatives

Product Code: GVR-4-68038-519-9

List of Tables

Table 1 List of abbreviations
Table 2 North America IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 3 North America IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 4 North America IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 5 North America IT services outsourcing market, by region, 2017 to 2030 (USD Billion)
Table 6 U.S. IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 7 U.S. IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 8 U.S. IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 9 Canada IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 10 Canada IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 11 Canada IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 12 Europe IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 13 Europe IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 14 Europe IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 15 Europe IT services outsourcing market, by region, 2017 to 2030 (USD Billion)
Table 16 Germany IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 17 Germany IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 18 Germany IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 19 UK IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 20 UK IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 21 UK IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 22 France IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 23 France IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 24 France IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 25 Asia Pacific IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 26 Asia Pacific IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 27 Asia Pacific IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 28 Asia Pacific IT services outsourcing market, by region, 2017 to 2030 (USD Billion)
Table 29 China IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 30 China IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 31 China IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 32 Japan IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 33 Japan IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 34 Japan IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 35 India IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 36 India IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 37 India IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 38 Australia IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 39 Australia IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 40 Australia IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 41 South Korea IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 42 South Korea IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 43 South Korea IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 44 Latin America IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 45 Latin America IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 46 Latin America IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 47 Latin America IT services outsourcing market, by region, 2017 to 2030 (USD Billion)
Table 48 Brazil IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 49 Brazil IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 50 Brazil IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 51 Mexico IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 52 Mexico IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 53 Mexico IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 54 Middle East and Africa IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 55 Middle East and Africa IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 56 Middle East and Africa IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 57 Middle East and Africa IT services outsourcing market, by region, 2017 to 2030 (USD Billion)
Table 58 South Africa IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 59 South Africa IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 60 South Africa IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 61 Saudi Arabia IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 62 Saudi Arabia IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 63 Saudi Arabia IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)
Table 64 UAE IT services outsourcing market, by service, 2017 - 2030 (USD Billion)
Table 65 UAE IT services outsourcing market, by location, 2017 - 2030 (USD Billion)
Table 66 UAE IT services outsourcing market, by end-use, 2017 - 2030 (USD Billion)

List of Figures

Fig. 1 Market research process
Fig. 2 Data triangulation techniques
Fig. 3 Primary research pattern
Fig. 4 Market research approaches
Fig. 5 Value-chain-based sizing & forecasting
Fig. 6 QFD modeling for market share assessment
Fig. 7 Market formulation & validation
Fig. 8 IT services outsourcing: Market outlook
Fig. 9 IT services outsourcing: Competitive insights
Fig. 10 Parent market outlook
Fig. 11 Related/ancillary market outlook
Fig. 12 Penetration and growth prospect mapping
Fig. 13 Industry value chain analysis
Fig. 14 IT services outsourcing market driver impact
Fig. 15 IT services outsourcing market restraint impact
Fig. 16 IT services outsourcing market strategic initiatives analysis
Fig. 17 IT services outsourcing market: Service movement analysis
Fig. 18 IT services outsourcing market: Service outlook and key takeaways
Fig. 19 Application services market estimates and forecasts, 2017 - 2030
Fig. 20 Emerging technology services market estimates and forecasts, 2017 - 2030
Fig. 21 Data center operations market estimates and forecasts, 2017 - 2030
Fig. 22 Helpdesk services market estimates and forecasts, 2017 - 2030
Fig. 23 Infrastructure capacity services market estimates and forecasts, 2017 - 2030
Fig. 24 Managed security operations market estimates and forecasts, 2017 - 2030
Fig. 25 Network operations market estimates and forecasts, 2017 - 2030
Fig. 26 Others market estimates and forecasts, 2017 - 2030
Fig. 27 IT services outsourcing market: Location movement analysis
Fig. 28 IT services outsourcing market: Location outlook and key takeaways
Fig. 29 On-shore market estimates and forecasts, 2017 - 2030
Fig. 30 Off-shore market estimates and forecasts, 2017 - 2030
Fig. 31 IT services outsourcing market: End-use movement analysis
Fig. 32 IT services outsourcing market: End-use outlook and key takeaways
Fig. 33 Aerospace & defense market estimates and forecasts, 2017 - 2030
Fig. 34 BFSI market estimates and forecasts, 2017 - 2030
Fig. 35 Healthcare market estimates and forecasts, 2017 - 2030
Fig. 36 Retail & e-commerce market estimates and forecasts, 2017 - 2030
Fig. 37 Telecom & media market estimates and forecasts, 2017 - 2030
Fig. 38 Others market estimates and forecasts, 2017 - 2030
Fig. 39 Global IT services outsourcing market: Regional movement analysis
Fig. 40 Global IT services outsourcing market: Regional outlook and key takeaways
Fig. 41 North America market estimates and forecasts, 2017 - 2030
Fig. 42 U.S. market estimates and forecasts, 2017 - 2030
Fig. 43 Canada market estimates and forecasts, 2017 - 2030
Fig. 44 Europe market estimates and forecasts, 2017 - 2030
Fig. 45 UK market estimates and forecasts, 2017 - 2030
Fig. 46 Germany market estimates and forecasts, 2017 - 2030
Fig. 47 France market estimates and forecasts, 2017 - 2030
Fig. 48 Asia Pacific market estimates and forecasts, 2017 - 2030
Fig. 49 Japan market estimates and forecasts, 2017 - 2030
Fig. 50 China market estimates and forecasts, 2017 - 2030
Fig. 51 India market estimates and forecasts, 2017 - 2030
Fig. 52 Australia market estimates and forecasts, 2017 - 2030
Fig. 53 South Korea market estimates and forecasts, 2017 - 2030
Fig. 54 Latin America market estimates and forecasts, 2017 - 2030
Fig. 55 Brazil market estimates and forecasts, 2017 - 2030
Fig. 56 Mexico market estimates and forecasts, 2017 - 2030
Fig. 57 Middle East and Africa market estimates and forecasts, 2017 - 2030
Fig. 58 Saudi Arabia market estimates and forecasts, 2017 - 2030
Fig. 59 South Africa market estimates and forecasts, 2017 - 2030
Fig. 60 UAE market estimates and forecasts, 2017 - 2030