PUBLISHER: Grand View Research | PRODUCT CODE: 1790299
PUBLISHER: Grand View Research | PRODUCT CODE: 1790299
Field Activity Management Market Summary
The global field activity management market size was estimated at USD 1.46 billion in 2024 and is projected to reach USD 5.45 billion by 2033, growing at a CAGR of 16.0% from 2025 to 2033. The growing need for real-time visibility, workforce coordination, and operational efficiency across various sectors propels the market.
Industries such as telecom, utilities, construction, logistics, and healthcare are dependent on FAM solutions to manage dispersed teams, schedule and dispatch jobs, and ensure service delivery compliance. A key trend driving the market is the convergence of FAM platforms with AI, IoT, and geospatial analytics. By leveraging real-time location data, predictive maintenance algorithms, and mobile device integrations, businesses automate routing, track assets, forecast job durations, and ensure SLA adherence. This evolution transforms field operations from reactive to proactive, minimizing costs and enhancing customer satisfaction. For instance, energy utilities are increasingly deploying AI-integrated FAM systems to monitor field crew performance, anticipate outages, and streamline restoration workflows.
The growing demand for AI-powered assistance and automation in field operations is also driving the market share. Organizations are seeking tools that not only digitize workflows but also improve technician decision-making in real-time, improving first-time fix rates and reducing training overhead. For instance, in April 2024, PTC introduced enhancements to its ServiceMax platform, including expanded capabilities for ServiceMax Copilot, a conversational AI tool that helps field technicians troubleshoot issues, access asset knowledge, and streamline job workflows directly on mobile devices. These updates also included improvements in multi-day routing, asset visibility, and case management.
Global Field Activity Management Market Report Segmentation
This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2021 to 2033. For this study, Grand View Research has segmented the field activity management market report based on component, deployment mode, organization size, application, end use, and region: