IDC's Worldwide Services Taxonomy, 2022

PUBLISHED: July 21, 2022

PAGES: 105 Pages

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Description

This IDC study provides a detailed description of IDC's services market taxonomy. In 2022, the taxonomy includes individual foundation markets grouped within three primary market segments: project-oriented services, managed services, and support services. At the worldwide level, spending is also segmented across three geographic macroregions: the Americas; Europe, the Middle East, and Africa (EMEA); and Asia/Pacific. These macroregions are further segmented at the regional and local levels. IDC's services market taxonomy is the basis for IDC services research studies, trackers, and forecasters."IDC's services taxonomy presents a comprehensive and standardized view of the worldwide services marketplace," said Chad Huston, senior analyst, Global Services Markets and Trends. "It continues to be the premier source for defining and categorizing external IT and business services."

Product Code: US47769222

IDC's Worldwide Services Taxonomy

Services Taxonomy Changes for 2022

Taxonomy Overview

Comments on Services Overview Market

Hierarchical Mapping: Services Primary/Secondary Markets

Services Market Classifications
- Foundation Market View
  - Services Extraction Market View

Definitions

Standard Services View
- Project-Oriented Services
  - Business Consulting
    - Exceptions and Exclusions
  - IT Consulting
    - Exceptions and Exclusions
  - Systems Integration
    - Exceptions and Exclusions
  - Network Consulting
    - Exceptions and Exclusions
  - Network Integration
  - Custom Application Development
    - Exceptions and Exclusions
- Managed Services
  - Business Process Outsourcing
    - Key Horizontal Business Process Outsourcing Services
    - Human Resources Business Process Outsourcing Services
    - Procurement Business Process Outsourcing Services
    - Finance and Accounting Business Process Outsourcing Services
    - Customer Care Business Process Outsourcing Services
    - "Other" Horizontal Business Process Outsourcing Services
    - Training Business Outsourcing Services
    - Logistics Business Process Outsourcing
    - Vertical (Industry-Specific) Business Process Outsourcing Services
    - Business Process as a Service
  - Application Management
    - Exceptions and Exclusions
  - Hosted Application Management
    - Exceptions and Exclusions
  - IT Outsourcing
    - Exceptions and Exclusions
  - Network and Endpoint Outsourcing
    - Exceptions and Exclusions
  - Hosting Infrastructure Services
    - Exceptions and Exclusions
- Support Services
  - Customer Success Services
    - Exceptions and Exclusions
  - Hardware Deploy and Support
    - Deployment Services
    - Decommissioning Services
    - Support Services
    - Managed Support Services
    - Protection Services (Accidental Damages)
  - Software Deploy and Support
    - Deploy Services
    - Support Services
    - Packaged Software
  - IT Education and Training
    - Exceptions and Exclusions
Foundation Markets Outside of IDC's Standard Services View
- Digital Engineering and Operational Technology Services
  - Product Engineering Services
  - Operational Technology Services
  - Digital Engineering Services
Core Elements
Target Industries
- Marketing Services (a New IDC Foundation Market)
  - Marketing and Advertising Services
    - 'Note on Data Professional Services
  - Media Services
Services Extraction Markets
- 3rd Platform Extraction Markets
  - Four Pillars
    - Business Analytics Services
    - Cloud Services
    - Enterprise Mobility Services
    - Social Business Services
  - Innovation Accelerators
    - Internet of Things Services
    - Blockchain Services
- Business Model Extraction Markets
  - Digital Services
  - What Are Digital Services?
  - Digital Transformation
    - Digital Strategy Consulting Services
  - Customer Experience Services
    - 'Strategy Services
    - Marketing and Design Transformation Services
  - Experience Design and Build Services
  - Spatial Design Services
  - Marketing and Advertising Services
  - Media Services
  - Sales and Channel Support Services
    - Experience Platform Management
  - Customer Care Business Process Services
  - Digital Workplace Services
    - What Are the Main Types of Digital Workplace Services That Employees Will See, and How Will They Change Their Workstyle?
    - What Are the Back-End Transformations That Employers Must Make to Enable Them to Institute Digital Workplace Services Effectively?
  - Offshore Services
- Infrastructure Extraction Markets
  - Security Services
    - Managed Services
    - Project-Oriented Services
    - Support Services
  - Storage Services
  - Business Continuity/Disaster Recovery Services
  - Datacenter Services
  - Server Virtualization Services

Learn More

Methodology
Appendix
- Appendix A: IDC's Services Market Forecast and Competitive Analysis Methodology
  - Demand-Side Methodology
    - External Services Spending
    - Addressable Market
    - Captive Market
    - Services Spending Model
    - Services Spending Surveys
    - Forecast Assumptions
    - Forecasting Methodology
  - Supply-Side Methodology
    - Company Revenue Modeling
    - Standards for Defining Revenue
    - Bookings
    - Revenue Recognition
    - Captive Revenue
    - Services Partnering and Subcontracting Revenue
    - Product Resell Revenue
    - Calendar Versus Fiscal Year
    - Treatment of Exchange Rates
    - Allocating Revenue to Geographic Regions
    - Historical Data Reporting
    - Determination of "Other"
    - Vendor Revenue Allocation Top-Line Data Model
- Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology
Synopsis