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Market Research Report
Product code 
1015951

Worldwide Customer Relationship Management Applications Software Forecast, 2022-2026

Published: | IDC | 12 Pages | Delivery time: 1-2 business days

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Worldwide Customer Relationship Management Applications Software Forecast, 2022-2026
Published: June 13, 2022
IDC
Content info: 12 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents

This IDC study provides the worldwide customer relationship management applications software forecast for 2022-2026."In-person customer interactions became a secondary channel and digital interactions became the primary channel for the purchase of everything from groceries to medicines to everything a person could need because of the COVID-19 pandemic," said Alan Webber, vice president for Customer Experience Management Strategies at IDC. "Though in-person interactions are becoming more common once again, we are not going to go back to the way things were. And companies are going to continue to invest in customer experience technologies to continue to compete in this new world."

Product Code: US49202922

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • More Diverse Customer Expectations
      • Development of Customer Experience Management Platforms
      • Data Foundation to Customer Experience
    • Inhibitor
      • Continued COVID-19-Driven Impacts
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

Methodology

  • Historical and Forecast Market Values and Exchange Rate

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