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European Unified Communications and Collaboration Forecast, 2021-2025

Published: | IDC | 14 Pages | Delivery time: 1-2 business days


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European Unified Communications and Collaboration Forecast, 2021-2025
Published: October 22, 2021
Content info: 14 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents

The IDC Market Forecast examines the European UC&C market, with breakdowns for the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, videoconferencing and telepresence equipment, team collaborative applications, other collaborative applications, and UCaaS. It also contains breakdowns by business size and key geographies. The study outlines major market trends and provides recommendations for market players."Future growth in UC&C will be driven by cloud-based innovation to make workers more productive. This will include more integration to seamlessly connect to the necessary business apps that provide employees with all the necessary tools at their fingertips. Moreover, employee engagement will also form a key component of future collaboration platforms," said Graham Fruin, senior research analyst, IDC Europe.

Product Code: EUR147162920

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

  • Take a Cloud-First Approach and Form Closer Partnerships Within the Ecosystem
  • Make Security a Key Priority
  • Consider Including Contact Center as Part of the Solution
  • Support Migration to Cloud
  • Focus on Voice
  • Include Employee Engagement Capabilities

Market Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Permanent Changes to the Working Environment
      • Virtual Meetings have Become the Norm
    • Inhibitors
      • Security Concerns
      • On-Prem Equipment Decline
  • Significant Market Developments
    • Collaboration Platforms to Become Virtual Workspaces
    • Videoconferencing Becoming Feature Rich
    • Voice Remains Important in Business Communication
    • Market Developments Create Niche for each Group of Players
    • Channel Partners to Play a Key Role in Go to Market
    • More M&As Expected in the UC&C Space
    • Downward Pressure in Pricing
  • Changes from Prior Forecast

Market Definition

  • IP PBX Systems
    • IP PBX Systems (On Premises)
    • IP Phones
    • UC Systems (On Premises)
  • Managed/Hosted Voice/UCaaS
    • Hosted Voice/Public Cloud UCaaS
    • Managed Voice/Private Cloud UCaaS
  • UC Collaboration
  • Enterprise Videoconferencing Systems


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