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European Unified Communications and Collaboration Market Shares, 1H20 and 1H21: Vendors Shaping 1H21

Published: | IDC | 13 Pages | Delivery time: 1-2 business days


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European Unified Communications and Collaboration Market Shares, 1H20 and 1H21: Vendors Shaping 1H21
Published: December 23, 2021
Content info: 13 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents

The IDC Market Share study examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and UCaaS. The study outlines trends in market shares and provides recommendations for market players."Cloud-based unified communications and collaboration continues with momentum from the pandemic when the market received a significant boost, and there are some shifts with over-the-top players such as RingCentral and Zoom appearing in the top 5. It is a very dynamic space - no player should be complacent regardless of its size and market position," said Oru Mohiuddin, research manager, IDC European Unified Communications and Collaboration.

Product Code: EUR148468921

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

  • Take a Cloud-First Approach and Form Closer Partnerships Within the Ecosystem
  • Make Security a Key Priority
  • Consider Including Contact Center as Part of the Solution
  • Support Migration to Cloud
  • Focus on Voice
  • Include Employee Engagement Capabilities

Market Share

Who Shaped the Year

  • Microsoft Leads the Market by Controlling over 30% of the Market
  • Zoom's Market Share Continues to Increase
  • Cisco Under Pressure but Updating Portfolio to Align With Industry Needs

Market Context

  • Significant Market Developments
    • Collaboration Platforms Becoming Virtual Workspaces
    • Videoconferencing is Becoming Feature Rich
    • Voice is Still Important in Business Communication
    • Market Developments Create Niches for Each Group of Players
    • Channel Partners to Play a Key Role in Go-to-Market
    • More M&As are Expected in the UC&C Space
    • Downward Pressure in Pricing


  • Quantitative Data

Market Definition

  • IP Telephony/UC Systems
    • IP PBX Systems (On-Premises)
    • IP Phones
    • UC Systems (On-Premises)
  • Managed/Hosted Voice/UCaaS
    • Hosted Voice or Public Cloud UCaaS
    • Managed Voice or Private Cloud UCaaS
  • UC Collaboration
  • Enterprise Videoconferencing Systems
    • Videoconferencing Room Endpoints
    • Huddle Room Endpoints
    • Videoconferencing infrastructure

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