European Unified Communications and Collaboration Market Share, 2022: Vendors Shaping 2022

Description

The IDC Market Share examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and unified communications as a service (UCaaS). The study outlines trends in market shares and provides recommendations for market players."Cloud-based UC&C adoption is continuing at a fast pace, but to keep this adoption growing, providers need to ensure their offerings are secure and seamlessly integrate with other apps and solutions (such as UCaaS and CCaaS). They need to offer hybrid deployments for businesses hesitant to make the leap to cloud," said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.

Product Code: EUR150315323

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

Suggest Hybrid Deployments for Complicated Migrations
Prioritize Customer Life-Cycle Management
Offer Connections Between the Front and Back Offices (UCaaS + CCaaS)
Expand Your Reach to Include Frontline Workers
Enhance Cloud Security Features to Drive Adoption

Market Share

Who Shaped the Year

Microsoft
Cisco
Zoom
ALE
Avaya

Market Context

Significant Market Developments
- Businesses Still Face Challenges in Implementing Hybrid Work
- UCaaS is Critical for Business Operations for Hybrid Work
- Enterprise Videoconferencing is Growing, With a Focus on Meeting Equity
- On-Prem Equipment is set to Decline Despite Some Revenue Increases

Methodology

Quantitative Data

Market Definition

IP PBX Systems
- IP PBX Systems (On-Premises)
- IP Phones
- UC Systems (On-Premises)
Managed/Hosted Voice/UCaaS
- Hosted Voice/Public Cloud UCaaS
- Managed Voice/Private Cloud UCaaS
UC Collaboration
Enterprise Videoconferencing Systems