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Market Research Report
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1033364

Japan Unified Communications and Collaborative Workspace Shares, 2020: Digital Shift in the Workplace

Published: | IDC | 24 Pages | Delivery time: 1-2 business days

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Japan Unified Communications and Collaborative Workspace Shares, 2020: Digital Shift in the Workplace
Published: October 21, 2021
IDC
Content info: 24 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents

This IDC study provides an analysis of the Japan unified communications and collaborative workspace and collaborative workspace market share based on vendor revenue performance in 2020. IDC classifies the market into four major solution segments: IP telephony (IPT) market, IP conference systems market, IPCC systems market, and collaborative workspace market to analyze and forecast the market. In 2020, the rapid growth of best-of-breed dedicated cloud service vendors' shares in the Japan unified communications and collaborative workspace and collaborative workspace market due to the noncontact demand triggered by the COVID-19 pandemic changes the unified communications and collaborative workspace and collaborative workspace market structure that until now is centered on the suite products and IPT market. "For future growth, IT suppliers entering the Japan unified communications and collaborative workspace and collaborative workspace market need to consider streamlining coordination work by utilizing communication tools in digital workspaces, developing new business opportunities by making use of data in collaboration, and expanding the scope of application to customer experience (CX) and employee experience (EX) in voice communication," says, Saki Ohta, market analyst, Software and Security, IDC Japan.

Product Code: JPE46570521

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

Market Share

  • Japan Unified Communications and Collaborative Workspace Market Share
    • Shares by Solution Segment
    • Shares by Vendor
    • Japan Unified Communications and Collaborative Workspace Market Vendor Share by Solution Segment
      • IP Telephony Market
      • IP Conference Systems Market
      • IP Contact Center System Market
      • Collaborative Workspace Market

Who Shaped the Year

  • Microsoft
  • Zoom
  • Box
  • Slack

Market Context

  • Significant Market Developments
    • The Penetration of Telecommuting due to the COVID-19 Pandemic and the Impact on Employee Experience
    • Evolution of Recommendation Function in B2C Service
    • Increasing Presence of Voice Communication/UI

Methodology

Market Definition

  • Japan Unified Communications and Collaborative Workspace Market
    • Changes to the 2020 Japan Collaborative Workspace Market Definition
  • Japan Unified Communications and Collaborative Workspace Market Classification

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