PUBLISHER: IDC | PRODUCT CODE: 1124498
PUBLISHER: IDC | PRODUCT CODE: 1124498
Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work
This IDC study provides an analysis of the Japan unified communications (UC) and collaborative workspace market share based on vendor revenue performance in 2021. IDC classifies the market into four major solution segments - the IP telephony market, IP conference system market, IP contact center (IPCC) system market, and the collaborative workspace market - to analyze and forecast the market."For future growth, IT suppliers entering the Japan UC and collaborative workspace market need to support the transition from hybrid work to omni-work, enhancements in three areas for building an omni-work environment (application of digital workspace in white space, support for advanced use of digital workspace, and improved employee experience [EX] and use of digital workspace to create a sense of belonging), and reexamine integrated environments and added value in voice communications," says Saki Ota, senior market analyst, Software and Security, IDC Japan.
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
- Japan Unified Communications and Collaborative Workspace Market Share
- Shares by Solution Segment
- Shares by Vendor
- Japan UC and Collaborative Workspace Market Vendor Share by Solution Segment
- IP Telephony Market
- IP Conferencing Systems Market
- IP Contact Center System Market
- Collaborative Workspace Market
Who Shaped the Year
- Microsoft
- Zoom
- Salesforce (Slack)
Market Context
- Significant Market Developments
- Sophisticated Use of Digital Workspace
- Legislation and Deregulation to Expand the Scope of Digital Workspace Application
- Changes in Employee Workstyles and Evaluations, as Well as Hiring Methods and Skill Requirements due to Enhanced DX Initiatives
Methodology
Market definition
- Japan UC and Collaborative Workspace Market
- Changes to the 2020 Japan Collaborative Workspace Market Definition
- Japan Unified Communications and Collaborative Workspace Market Classification
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