Measuring Productivity Across Organizational Growth

This IDC Perspective introduces a model for organizations to self-assess the relationship between their digital readiness and common and new productivity measures. IDC research shows that although there are infinite ways to approach productivity constructs, three broad categories coalesce: traditional focuses on precision and efficiency; progressive focuses on agility and coagulation around value drivers; and advanced focuses on aggregated individualized contributions to the landscape for key performance indicators (KPIs) in support of qualified objectives and key results (OKRs). "At a time when many organizations are struggling to redefine productivity beyond traditional task-based metrics, it is clear that new, more holistic ways of working must emerge to capture the nuances of digitally defined work," says Amy Loomis, research vice president, Future of Work. "Accelerated automation of tasks in some functions will not necessarily require anchor measures to change but it will drive organizations to assess where more advanced assessments will be most valuable."