PUBLISHER: IDC | PRODUCT CODE: 1299957
PUBLISHER: IDC | PRODUCT CODE: 1299957
IDC PeerScape: Practices for Executing a Center of Excellence Strategy
This IDC PeerScape looks at the best practices for executing on a successful center of excellence (COE) strategy and advises on how to overcome the top challenges around COEs."There are a number of challenges to executing on a successful COE strategy. These include the need to always be innovative, developing common metrics and KPIs, building collaborative culture, providing needed training, and aligning the COE mission with other business units. Organizations should be able to meet these challenges if a center of excellence is to have desired results," says David Weldon, adjunct research advisor for IDC's IT Executive Programs (IEP).
IDC PeerScape Figure
Executive Summary
Peer Insights
- Practice 1: Communicate That the COE Sparks Innovation by Welcoming and Acting on Organizational Input
- Challenge
- Examples
- Webster Bank
- BSHG
- Hitachi Energy
- Guidance
- Practice 2: Measure Success by the Long-Term Accomplishments of Delighting Customers and Fostering Growth
- Challenge
- Examples
- Webster Bank
- Cuyahoga Community College
- BSHG
- Guidance
- Practice 3: Draw COE Members from Units Throughout the Organization to Encourage Sharing Tasks and Ideas
- Challenge
- Examples
- Webster Bank
- Hitachi Energy
- Cuyahoga Community College
- Guidance
- Practice 4: Ensure That COE Members Understand Their Role as Advocates for Change and Can Influence Others
- Challenge
- Examples
- Webster Bank
- BSHG
- Hitachi Energy
- Guidance
