IDC PlanScape: Digital Resilience for Insurance Organizations

This IDC PlanScape presents insurance organizations with a practical framework to achieve resilient enterprisewide operations. It provides comprehensive guidelines, phases, themes, and activities for business and technology leaders to enhance digital resilience. The framework also serves as a scorecard for executives to identify weaknesses and prioritize technology initiatives, use cases, and process/policy changes across functions and the organization.

IDC PlanScape Figure

Executive Summary

Why Is Digital Resilience Important?

What Is Digital Resilience?

Who are the Key Stakeholders?

How can My Organization Take Advantage of Digital Resilience?

• Leadership and Organizational Resilience
  • Business Priorities
  • Digital Resiliency Use Cases
• Operational Resilience
  • Business Priorities
  • Digital Resiliency Use Cases
• Brand and Reputation Resilience
  • Business Priorities
  • Digital Resiliency Use Cases
• Financial Resilience
  • Business Priorities
  • Digital Resiliency Use Cases
• Workforce Resilience
  • Business Priorities
  • Digital Resiliency Use Cases
• Customers and Ecosystems Resilience
  • Business Priorities
  • Digital Resiliency Use Cases
• Digital Resiliency-Enabling Technologies

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