Worldwide Web Conferencing Applications Software Forecast, 2023-2027: Beyond Faces in Boxes

This IDC study looks at future revenue expected in the web conferencing applications software market. During the COVID-19 pandemic years, many people adopted collaborative software at a remarkable pace and are now more technically savvy than before. Conferencing vendors continue to accelerate the pace of new features, often supported with artificial intelligence (AI). This document looks forward to the evolution in how we connect, meet, collaborate, play, and work. Included is a look at web conferencing applications from both customer and workforce experience views, and how both are foundational in creating the new collaborative and conversational enterprise."The web conferencing applications software market is about to undergo a renaissance that will make earlier version of conferencing look like a 'pandemic era relic,'" according to Wayne Kurtzman, research vice president, Collaboration, Communities, and Conferencing practice, at IDC. "While most of the significant change will happen outside the five-year window of this forecast, changes have already started to occur, and leaders are incorporating these changes in today's conferencing products to provide an advantage for their workforce."