Uniphore

This IDC Vendor Profile analyzes Uniphore, a significant player in the conversational AI market, focusing on large-scale enterprise deployments. It also analyzes the company's unique approach to conversational AI and automation, as well as its strategy of regular innovations and acquisitions, which have expanded its coverage of the customer journey.

IDC Opinion

In This Vendor Profile

Situation Overview

• Company Overview
• Company Strategy
  • Product Strategy
    • Product/Service Offerings
      • X Platform
      • U Product Portfolio
      • Conversational Intelligence 2.0 Portfolio
    • Mergers and Acquisitions
      • Emotion Research Labs (January 2021)
      • Jacada (July 2021)
      • Colabo (April 2022)
      • Red Box (February 2023)
      • Hexagone (February 2023)

Future Outlook

Essential Guidance

• Advice for Uniphore
• Advice for Buyers

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• Related Research