The Future COO in Tech Companies

This IDC Market Perspective introduces the role and main priorities of the Chief Operating Officer in technology companies in terms of core and evolving priorities and responsibilities as well as key KPIs. Subsequently, it focuses on their main interactions with other C-suite executives to ensure the company's success and on key technology investments in which tech operations leaders will focus on to enable business transformation. It concludes by providing guidance to technology company COOs on how to evolve in their role to support their organizations' business strategy development across three evolutionary stages: protector, enabler, and disruptor."With current market disruptions and economic uncertainties, the role of the Chief Operating Officer is rapidly evolving to become a key orchestrator within the C-suite, supporting corporate success and boosting internal innovation," said Martina Longo, senior research analyst, European Digital Business Strategies."Tech COOs need to balance building resilience and driving the company forward. Breaking down internal silos, being ready for the unexpected, and fostering a high-performance culture and innovation are critical elements of successful tech COOs," said Giulia Carosella, research manager, European Digital Business Strategies.