Overview of Financial Performance Metrics That Matter for Services Industry

This IDC Market Perspective provides an overview of financial metrics that matter for the services industry. As the saying goes "What gets measured, gets managed." Choosing the right set of metrics can bridge the gap between framing the correct strategy to spur growth and achieving it. The wrong KPIs can lead to a lot of wasted time, effort, and money on the organization's part while not achieving the desired results."Every organization's strategy leads to financial metrics, be it revenue or profitability. With a market which is more competitive than ever, it is important to choose the right set of metrics and keep evaluating them periodically so that any potential problems in achieving the KPIs can be identified before it becomes significant. By periodically analyzing financial metrics and taking necessary actions based on the results will help organizations achieve growth and meet their strategic goals," says Nishant Bansal, associate research director, IDC's Worldwide Services.