Overview of Employee Metrics That Matter for Services Industry

This IDC Market Perspective provides an overview of employee metrics that matter for the services industry. As the saying goes "Happy employee leads to happy customers, which translates to happy organization." Choosing the right set of metrics can bridge the gap between framing the correct strategy to spur growth and achieving it. The wrong KPIs can lead to a lot of wasted time, effort, and money on the organization's part while not achieving the desired results."Any organization which does not give sufficient priority to employee metrics will fall behind the competition eventually. With a market which is more competitive than ever, the importance of tracking and analyzing employee metrics using data analytics cannot be overstated. Tracking these metrics regularly will ensure that vital information does not get missed. Gathering data on employee productivity, happiness, and any other employee-based metrics and then analyzing it further to establish patterns to make informed decisions will ensure improved productivity for the organization," says Nishant Bansal, associate research director, IDC's Worldwide Services.