ServiceNow Announcements: Showing Intertwined Strategies for GenAI and Partnerships

This IDC Market Note discusses ServiceNow's generative AI strategy as expressed through its announcement of various partnerships. The document discusses ServiceNow's partnerships aimed at integration of GenAI into its products and at developing large language models. The content also explores ServiceNow's collaborations with IT consultants and cloud providers and its focus on industry-specific GenAI solutions."Given the potential for both risks and gains from generative AI, key partnerships can help customers feel more confident as they adopt new technologies," said Snow Tempest, research manager, IT Service Management at IDC.