The Opportunity and Challenges of Remote Operations

This IDC Perspective focuses on the use of remote monitoring and diagnostics for operations - specifically the challenges that are still faced when implementing remote operations, the potential benefits, and the investment priorities that operations have targeted to scale their initiatives. This document also highlights the approach that one operational group has taken in its efforts to build a centralized remote monitoring and diagnostics center."Operations play a critical role in enabling resiliency; companies that continue to take a reactive approach to asset management put their entire business at risk. By enabling remote monitoring and diagnostics of assets and processes, companies can deliver measurable business value and safeguard against future disruption." - Reid Paquin, research vice president, Future of Operations at IDC