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PUBLISHER: IDC | PRODUCT CODE: 1568374
PUBLISHER: IDC | PRODUCT CODE: 1568374
Salesforce Dreamforce 2024: Highlights and Insights
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PAGES: 10 Pages
DELIVERY TIME: 1-2 business days
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This IDC Market Perspective highlights the announcements at Salesforce's Dreamforce, held in San Francisco, California, from September 17 to 19, 2024. The event was well attended with 45,000+ onsite. "Salesforce is striving to maintain its leadership roles in CRM technology innovation and specifically in AI as demonstrated by the launch of Agentforce at Dreamforce," according to Alan Webber, program vice president, Digital Platforms at IDC. "It is important to understand that AI and agents touch a number of applications and use cases, but that we are still very early in going down this road."
Product Code: US52634624
Executive Snapshot
New Market Developments and Dynamics
IDC 's Point of View
- Understanding the Shift to Agents
- Low-Code Capabilities Critical to Agent Expansion
- Data Cloud Powers Agentforce
- Commerce Platform Becomes the Force of Success
- Sales Cloud Shifts with Agentforce
- Marketing Cloud Becomes Agent Powered
- Field Service Management No Longer an Afterthought
- Slack Is Now Agent Enabled
- Worldwide Systems Integrators Look Toward Agents
- ESG and Net Zero Cloud
- Agentforce Helps Thinking Beyond the Front Office
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- Related Research
- Synopsis
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