Worldwide IT Operations Management Software Forecast, 2024-2028: Addressing the Chaos of Digital Operations

This IDC study provides the market size and forecast for the ITOM software market for 2023-2028, including cuts by geographic region as well as deployment model. It also provides commentary on drivers and inhibitors to market growth."IT has to become more agile and adaptive as the shift to digital operations exposes the entire business to the customer-pulled value stream," said Shannon Kalvar, research director, Enterprise Systems Management, Observability, and AIOps, IDC. "This transition is already driving massive changes in the operations software market, which will only accelerate when we move into a cloud operating model."