Customer Economic and Geopolitical Concerns: Potential Effects on the IT Service Management Market

This IDC Market Perspective highlights the shifts in IT spending related to IT service management, enterprise service management, and IT asset management due to geopolitical changes, with a focus on automation and AI. "Amid economic uncertainty, organizations look to AI and automation investments for help with navigating turbulent market dynamics. But they need to manage expectations and assess results," said Snow Tempest, research manager, IT Service Management, IDC.

Executive Snapshot

New Market Developments and Dynamics

• Introduction
• Industry Dynamics
  • Economy
  • Budget Priorities and Changes
  • AI Investment

Advice for the Technology Supplier

Advice for the IT Leader

IDC's Point of View

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• Related Research
• Synopsis