Twilio Charts New Course with Preview of Its Customer Engagement Platform at Twilio SIGNAL 2025

This IDC Market Note discusses Twilio's preview of its customer engagement platform at Twilio SIGNAL 2025. Twilio is charting a new path for cloud communications.According to Courtney Munroe, research VP, Worldwide Telecommunications Research at IDC, "Twilio's SIGNAL 2025 announcement of its next-generation platform is the culmination of a concerted effort by Twilio to usher in a new vision of customer engagement. The company will leverage a seamless blend of APIs and customer data enabled by AI tools to facilitate new innovative customer interactions and business transactions."