Altron Digital Business Partners with Huawei for AI Contact Centers

Huawei's AICC is a comprehensive AI-enabled contact center solution with granular pricing, modular extensibility, and flexible deployment via cloud, hosted, and on-premises options. It offers a host of AI-powered capabilities, including unique new monetization options. Without the track record of the long-standing incumbents, Huawei will require the support of local partners to gain traction and be able to position a partner-branded contact center solution with value-added IP and a local service reputation, powered by Huawei's AI platforms. Partners will be able to unlock new markets and add specializations, custom IP, and additional deployment services.