The Evolution and Expansion of Global Capability Centers in India

This IDC Market Perspective highlights the accelerating evolution and expansion of GCCs globally, as they shift from traditional cost arbitrage and support functions toward becoming innovation-driven hubs integral to enterprise digital transformation and strategic growth. The GCC ecosystem now spans thousands of centers, housing millions of skilled professionals, leveraging advanced technologies, and embedding deeper into corporate innovation agendas. Despite this progress, bottlenecks remain around talent management, regulatory complexity, and scaling operational excellence. "GCCs are evolving albeit with bottlenecks, and tech vendors have a role to play - they face a huge opportunity to support and guide GCCs through their transformation journey from cost centers to innovation hubs," says Neha Gupta, Senior Research Manager, IDC. "This pivotal role for technology providers will be critical in enabling GCCs to sustain competitive advantage and realize their full strategic potential in an increasingly complex global business landscape," adds Gupta.