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PUBLISHER: IDC | PRODUCT CODE: 1838089
PUBLISHER: IDC | PRODUCT CODE: 1838089
From Cost Center to Control Tower: The Next-Gen T&E Maturity Model
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PAGES: 8 Pages
DELIVERY TIME: 1-2 business days
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This IDC Perspective outlines five stages of T&E maturity, integrating AI (generative and agentic) and digital payments across technology, people, data, and governance. It's a road map to unlock strategic spend, enhance employee experience, and boost compliance."Modern T&E isn't just about automation; it's about leveraging generative AI and agentic AI alongside seamless digital payments. This maturity model provides a crucial road map for strategic financial transformation," said Kevin Permenter, senior research analyst, Financial Applications at IDC.
Product Code: US53794725
Executive Snapshot
Situation Overview
- The Starting Line: Why Automation Isn't Enough Anymore
- Your Journey Ahead: The Five-Stage T&E Maturity Road Map
- Stage 1: Building the Foundation (Foundational Automation)
- Stage 2: Gaining Visibility (Enhanced Insights and Proactive Assistance)
- Stage 3: Optimizing Experiences (Generative AI-Powered Optimization)
- Stage 4: Driving Autonomy (Agentic AI-Driven Autonomy)
- Stage 5: The Adaptive Enterprise (Cognitive and Adaptive Ecosystem)
- Navigating the Road Map: How to Move Forward
- Conclusion: The Future of T&E Is a Strategic Journey
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