IDC PlanScape: Merged and Mixed Reality to Reduce Mean Time to Resolution in Field Service

This IDC PlanScape, written for aftermarket service and field service leaders, examines the impact and opportunities of merged and mixed reality tools on improving field service operations and service outcomes. The document answers the following questions:Why is merged and mixed reality technology so important, specifically to the field service operations?What is merged and mixed reality technology in the field service management space?Who are the key stakeholders that need to be involved, and what are the expected benefits to each group?How can a field service or aftermarket service organization take advantage of merged and mixed reality capabilities?"In a world where every minute of downtime can be costly, merged and mixed reality isn't just a tool," says Aly Pinder Jr., research vice president, Aftermarket Services Strategies, IDC. "It's the key to unlocking faster resolutions, empowered workers, and customer loyalty in field service. What if every field service challenge became an opportunity for instant expertise, seamless collaboration, and lasting customer loyalty? Merged and mixed reality isn't just a technological upgrade - it's a strategic imperative for organizations ready to redefine service excellence and outpace the competition."