WebexOne 2025: Enhancing Business Productivity and Experiences with Agentic AI

This IDC Market Note discusses the highlights of WebexOne 2025, Cisco's annual collaboration-focused event. Held in San Diego from September 29 to October 1, WebexOne 2025 showcased Cisco's new innovations in the Collaboration portfolio, which comprises the Webex platform (Suite and Contact Center) as well as videoconferencing devices. This year's event brought to life Cisco's agentic AI capabilities aimed at employee, customer, and IT experiences. The event also shed more light on Cisco's strategic vision, which is to play to the company's strengths in AI-powered devices and platforms while adding value through the networking and security offerings.