How ITSM Vendors Are Growing by Focusing on Specific Industries and Capabilities

This IDC Market Perspective discusses how ITSM vendors are driving growth by tailoring solutions and messaging to specific industries, addressing unique needs and regulations to win customers in a mature, competitive market."Some high-growth vendors in ITSM and ESM focus on industry-specific use cases through platforms, integrations, and partnerships," said Snow Tempest, research manager for IT Service Management at IDC.

Executive Snapshot

New Market Developments and Dynamics

• Introduction
• Industry Dynamics
• Vendor Examples
• Scenarios/Use Cases
  • Example 1: Retail Industry
  • Example 2: Healthcare Industry

Advice for the Technology Supplier

Advice for the IT Leader

IDC's Point of View

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• Related Research
• Synopsis