IT Managed Services in Motion: Four Practices from European IT Leaders

This IDC Perspective highlights four key practices that European IT leaders are adopting to maximize value from managed services: fostering business-IT alignment through hybrid roles, implementing robust governance frameworks, embracing adaptive outsourcing models for agility and risk reduction, and encouraging service providers to propose AI-driven solutions. These strategies help organizations balance control and innovation, reduce dependency risks, and ensure managed services deliver consistent, high-quality outcomes aligned with evolving business needs."True value emerges when managed services become flexible, governance-driven, and innovation-focused, turning providers into strategic partners for business growth," said Francesca Ciarletta, research manager, European Managed Cloud Services, IDC.