Experience-Led Transformation Takes Center Stage: HCLTech's Huma-Centered and AI-Integrated Vision for Australia/New Zealand

This IDC Market Note summarizes the key themes and analyst observations from HCLTech's Analyst and Advisor Day 2025 in Sydney. The event showcased how HCLTech is evolving its positioning in the Australia/New Zealand (ANZ) markets by integrating its engineering strengths with expanded AI/generative AI (GenAI) capabilities, advisory depth, experience-centric operations, and industry-aligned repeatable solutions. Through client case studies, partner ecosystem updates, community programs, and conversations centered on human creativity integrated with AI, HCLTech outlined a more cohesive transformation narrative for the region. The company's ability to execute consistently, localize delivery, strengthen AI governance, and scale its portfolio of industry solutions will shape its competitiveness in the rapidly accelerating digital and AI adoption landscape of ANZ."Enterprises in ANZ are entering a phase in which engineering rigor, AI-driven automation, and secure-by-design architectures must operate as a unified fabric. HCLTech's narrative reflects this shift, combining applied AI with human-centered design, resilient operations, and strengthened security posture across the stack. As organisations accelerate AI adoption, modernise legacy environments, and consolidate fragmented platforms, providers capable of delivering integrated, governed, and outcome-driven transformation will hold a clear advantage in the ANZ market," says Sakshi Grover, senior research manager, Cybersecurity Products and Services, IDC Asia/Pacific."With HCLTech, its strength lies in its unwavering commitment to delivering consistent, high-impact solutions and services to the clients. This is brought forth by years of well-grounded knowledge, expertise, and experience - on-the-ground understandings of what organizations truly need to thrive. When enterprises work with their IT partners, they do not just look at technology solutions; they will partner with those they can work closely with to anticipate their evolving challenges, align with their strategic goals, and drive sustainable outcomes - day after day, project after project," says Franco Chiam, vice president, Cloud, Datacenter, and Telecommunications.