CIO Peer Perspective - How Tech Leaders Can Use Agentic AI to Enable the Front Lines of the Business

This IDC Perspective discusses how tech leaders can use agentic AI to enable the front lines of the business. In 2025, CEOs ranked improving customer experience as their top business priority, while investing in AI continues to lead the C-suite's tech agenda. That means CIOs are tasked with evaluating how to elevate customer experience with AI. To explore how tech leaders can use agentic AI to enable the front lines of the business, IDC brought together the CIO Research Advisory Board to discuss the latest data and gather real-world perspectives. "Agentic AI has the power to elevate customer experiences, but only if the tech leader builds the right foundation. That means robust infrastructure to run on, skilled workforce to operate new systems, and a clear strategy to drive business outcomes. The CIO will be a pivotal decision-maker to enable the front lines of the business." - Teodora Snoddy, research manager, C-Suite Tech Agenda, IDC