IDC PlanScape: The Service Digital Twin for the Aftermarket

This IDC study, written for aftermarket service leaders, examines the future vision of the service digital twin for the benefit of enhancing the customer experience, improving the planning of service based on accurate simulations of future demand, and increasing the likelihood of delivering a quality service outcome. The document answers the following questions:Why is the service digital twin for the aftermarket so important?What is the service digital twin for the aftermarket?Who are the key stakeholders that need to be involved, and what are the expected benefits to each group?How can an aftermarket organization take advantage of the service digital twin?"Reactive service is no longer good enough," says Aly Pinder Jr., research vice president, Aftermarket Services Strategies, IDC. "The service digital twin empowers aftermarket organizations to predict, plan, and deliver outcomes that redefine customer experience - transforming every challenge into an opportunity for innovation and growth through simulation and data-driven insights."