Enterprise Asset Management and IT Asset Management Convergence Reflects More Integrated Offerings

This IDC Market Perspective discusses the evolution of EAM, ITAM, and ITSM; distinctions among them; areas of convergence; and vendors that offer integrated solutions for both enterprise and IT asset management. Technology developments are bringing enterprise asset management and IT asset and service management together for tech support processes and insights that can lead to improved planning and budgeting. These developments lead to increased complexity and also new opportunities for customers and vendors. The integration of AI tools may help accelerate this trend."Enterprise and IT asset management as well as IT service management, are coalescing in the enterprise to provide insights that lead to improved resource allocation and financial outcomes. And though it can increase complexity in the short run, this process reflects the long-term trend toward OT/IT technology convergence as operational and IT personnel increasingly work together to optimize workflows throughout the enterprise," says Brian O'Rourke, research manager, Enterprise Asset Management and Smart Facilities, IDC.