IDC's Worldwide Unified Communications and Collaboration Taxonomy, 2026

This IDC study updates IDC's worldwide unified communications and collaboration (UC&C) research taxonomy to provide market definitions and a framework that IDC uses to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving worldwide UC&C market and includes updates to terminology used in IDC's view of the market."AI continues to unravel innovative capabilities that drive better user experiences and higher productivity," says Jitesh Gera, research manager, Worldwide Unified Communications and Collaboration at IDC. "IDC expects businesses to witness greater levels of personalization in their AI-driven experiences through self-serve agentic workflows."