Lessons Learned: AI-Enabled ERP Systems

This IDC Perspective brings forward some of the lessons learned as well as recommendations for those considering AI-enabled ERP systems. Organizations are embracing the new AI-powered digital world with an extreme focus on speed, scale, and agility. IDC's ERP MarketScape series of 2025 finds that many organizations are shifting to AI-enabled ERP systems and are changing providers if they do not have AI enablement within their products. "It is no longer about enterprise software as we have known it, but rather a new model of AI enablement. Within ERP, organizations are moving in new directions to more AI-enabled ERP systems," said Mickey North Rizza, group vice president, Enterprise Software, IDC. "For most organizations, from small businesses to midsize businesses and large enterprises, AI is still a scar, but when the vendor enables it within the application, such as ERP, it becomes part of the organization's everyday best practices and the AI strategy."