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PUBLISHER: IDC | PRODUCT CODE: 2001233
PUBLISHER: IDC | PRODUCT CODE: 2001233
Circles of Value: A Framework for IT Service Management and Enterprise Service Management Market Intersection Across Technology and Business Contexts
PUBLISHED:
PAGES: 5 Pages
DELIVERY TIME: 1-2 business days
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This IDC Market Perspective supplements IDC Market Presentation: A Framework for ITSM Market Intersections: How IT Service Management Connects Functions to Deliver Value (IDC #US54415526, March 2026). In a market evolving to include AI and other transformations, vendors can differentiate and help customers by linking disciplines."Connecting functions can create new opportunities for ITSM and ESM practitioners and vendors," says Snow Tempest, research manager, IDC.
Executive snapshot
- Key takeaways
- Recommended actions
New market developments and dynamics
- Introduction
- Industry dynamics
- Activities and tooling
- Outcomes and value
- Intersections and integrations
- Vendor examples
- Partnerships and alliances
Advice for the technology supplier
- Advice for the IT leader
IDC's Point of View
Learn more
- Related research
- Synopsis
Product Code: US54415626
Executive snapshot
- Key takeaways
- Recommended actions
New market developments and dynamics
- Introduction
- Industry dynamics
- Activities and tooling
- Outcomes and value
- Intersections and integrations
- Vendor examples
- Partnerships and alliances
Advice for the technology supplier
- Advice for the IT leader
IDC's Point of View
Learn more
- Related research
- Synopsis
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