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PUBLISHER: IDC | PRODUCT CODE: 2021803
PUBLISHER: IDC | PRODUCT CODE: 2021803
Copperberg's Field Service Forum UK 2026: From Downtime Costs to Uptime Value
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PAGES: 6 Pages
DELIVERY TIME: 1-2 business days
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This IDC Market Note highlights Copperberg's Field Service Forum UK held in Birmingham, United Kingdom. The event brought together field service leaders and technology executives to discuss business transformation, field service excellence, and customer value. "Field service is no longer just about fixing what's broken - it's about redefining value, maximizing uptime, and transforming customer relationships through digital innovation, trust, and measurable outcomes," says Aly Pinder, Jr., research vice president, Aftermarket Services Strategies, IDC. "Are you ready to lead the shift?"
Product Code: US54483226
Executive snapshot
- Key takeaways
In this Market Note
IDC's Point of View
- The rise of data-driven and predictive service
- Workforce transformation as a critical constraint
- The digital service maturity journey
- Customer buy-in: The hidden barrier
- Uptime as a core value proposition
- Designing for service in a data-rich world
- Culture as a differentiating factor
- IDC recommendations for the field service executive and service leader
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- Related research
- Synopsis
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